Tier 1, IT Help Desk Support
Company: Centre Technologies
Location: San Antonio
Posted on: April 1, 2026
|
|
|
Job Description:
We are excited to announce we are expanding and looking to grow
our team with a new Tier 1, Help Desk Support Technician! Our
Company Culture: Our diverse workforce allows Centre to develop and
leverage knowledge, skills, and experiences that impact our overall
success. Within our collaborative environment, our team of
consultants work to identify innovative solutions for our clients.
Together, we guide our clients through the process of selecting,
deploying, and managing IT solutions tailored to their specific
business needs. Centre Company Benefits: Hybrid Work Options, Paid
Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k)
with employer match contributions Stability to grow alongside
hard-workers in a collaborative environment with opportunities to
grow professionally Position Summary The primary role for this
position would be focused on implementing and supporting various IT
Infrastructure technologies as mentioned below with an emphasis on
matter resolution, on-boarding of new clients, racking, cabling,
installation and removal of hardware, verbose documentation of
projects or tasks and other duties as assigned. Essential Duties
and Responsibilities Problem management and escalation of issues in
a timely manner Prioritization of tasks and meeting of deadlines,
excellent time management skills Excellent troubleshooting and
assessment skills Excellent written/verbal communication skills
Must be a team player with outstanding customer service skills
Entry of time sheets, expense reports and documentation on or
before deadline Keep up-to-date on market trends, theory and new
ways of doing things; embrace change Assist with change-management
activities Prepare and deliver complete and concise documentation
for all projects Present progress reports to immediate supervisor
and or Project Manager (if so assigned) Help turn business problems
into technical solutions Manage deployment of equipment in
compliance with established technology policies. Participate in
after-hours on-call schedule serving as initial level of escalation
for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications 2 years experience in IT
related study or field. Must possess basic knowledge and experience
with: Windows 7/8/10 Microsoft Office suite Microsoft Windows
Administration tools (AD Users and Computers, DHCP, DNS, Group
Policy, Sites and Services, etc.) Understanding of basic network
concepts Understanding of application, desktop, and server
virtualization Understanding of Desktop Deployment / Imaging
Bachelor’s Degree a plus Desired Experience/Certifications
Certifications CompTIA A Certification a plus Windows Server 2008/
2012/ 2016 Microsoft Office 365 Admin portal Understanding of File
Permissions (NTFS & Sharing) High School Degree required
Associate's Degree or higher preferred Work Environment and
Physical Demands Work primarily in a climate-controlled environment
with minimal safety/health hazard potential. Occasional lifting (up
to 50 pounds and occasionally lift and/or move up to 50 pounds) may
be required Reasonable accommodations can be made to enable
individuals with disabilities/injuries to perform the essential
functions of this role. The noise level in the work environment is
moderate. Frequent local travel required
Keywords: Centre Technologies, Austin , Tier 1, IT Help Desk Support, IT / Software / Systems , San Antonio, Texas
