Business Management - Design Management Office (DMO)
Company: JPMorganChase
Location: Austin
Posted on: April 1, 2026
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Job Description:
Description As an Executive Director in the Operations Business
Management team within the Design & Customer Experience (DCE)
organization, you will collaborate closely with senior design leads
to facilitate and track design project work. This role requires a
working knowledge of our design, research, and content
deliverables. Job responsibilities: Partner closely with Design
Leads to facilitate cross-organizational impacting project
discussions with multiple teams and stakeholders, driving alignment
and achieving common project goals. Collaborate horizontally across
products to understand business demand, support capacity planning,
and guide project execution. Analyze and interpret data to inform
decision-making and contribute to the successful execution of
projects and initiatives. Ensure adherence to Consumer and
Community Banking's PXT design delivery process, including the use
of Jira Align/Jira for all DCE work. Monitor Jira Align/Jira
hygiene and address exceptions with DCE and Product partners.
Create and maintain Book of Work (BoW) transparency to support
leadership decision-making and provide key updates for executive
reporting. Oversee program and project management planning, change
management, and business management responsibilities related to
resources as needed. Required qualifications, capabilities, and
skills: 8 years of experience in project, program, and/or product
portfolio management. Strong organizational and communication
skills, with the ability to manage multiple projects and tasks
simultaneously. Excellent communication and interpersonal skills
with stakeholders. Proficiency in Confluence, MS Teams, and MS
Office (Outlook, Word, Excel, PowerPoint, SharePoint). Familiarity
with design tools (such as Figma) and UI/UX design processes.
Familiarity with Atlassian/JIRA software tools. Experience or
familiarity with Monday.com or similar reporting tools is a
plus.
Keywords: JPMorganChase, Austin , Business Management - Design Management Office (DMO), IT / Software / Systems , Austin, Texas
