Founding Customer Success Lead
Company: Radiation Detection Com
Location: Georgetown
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Join our Team as Founding
Customer Success Lead - Connected Devices (Healthcare) ? ????? ?
Radiation Detection Company is hiring a Founding Customer Success
Lead to own and execute customer support and success operations for
connected electronic devices used in hospital environments.
US-Based | Remote-Friendly (Central Time Preferred) | No Travel
Required About the Role We are seeking a Founding Customer Success
Lead to take ownership of post-sales customer support and success
for connected electronic devices deployed in regulated healthcare
settings. This role is execution-focused and hands-on. You will be
responsible for delivering a reliable, high-quality customer
experience by operating against defined service standards,
processes, and expectations, while helping ensure those standards
are met consistently as usage scales. You will work closely with
technical, operations, and leadership teams to support hospital
customers and ensure dependable device performance. What You’ll Do
Build and run the day-to-day customer success and support operation
for connected devices used in hospital environments Establish and
maintain lean, repeatable workflows for customer support,
onboarding, and issue resolution Serve as the primary post-sales
point of contact for hospital customers, managing issues through
resolution with clear communication Provide first-line technical
troubleshooting for connected devices and associated software,
coordinating escalations as needed Support customer onboarding by
ensuring setup, training, and support handoffs are completed
consistently Own operational follow-through including replacements,
returns, and customer requests Track customer issues and outcomes
to identify patterns and improvement opportunities Communicate
customer feedback and recurring issues to internal technical and
operations teams Key Skills Experience building lean, scalable
customer success or support processes in a startup or early-stage
environment Customer-facing support experience in healthcare,
medical device, or other regulated environments First-line
technical troubleshooting for connected hardware and software
products Strong operational execution, including inbound support
management, issue tracking, escalation, and follow-through Ability
to work independently and collaborate effectively with engineering,
operations, and leadership in a lean team Preferred Skills
(Nice-to-Have) Experience supporting hospital IT, clinical
operations, or medical device customers Background in
hardware-enabled or connected device products Experience working
with distributor- or channel-supported customer models Familiarity
with customer support and CRM tools (e.g., Zendesk, HubSpot,
Salesforce) Prior experience as an early or founding Customer
Success hire Soft Skills Comfortable operating as a generalist,
taking on a wide range of customer support, technical, and
operational tasks Highly reliable and detail-oriented, with strong
follow-through Clear, calm communicator in high-stakes or
time-sensitive customer situations Adaptable and effective in
startup environments with changing priorities Strong sense of
ownership and accountability for customer outcomes Benefits ????
Medical, Dental & Vision Insurance Voluntary Supplemental Insurance
Generous PTO: 120 Hours your First Year! Sick time 13 Holidays
Company Paid Life Insurance & Short-Term Disability Company Paid
Parental Leave 401K Ready to make an impact? Apply today and help
us shape the future of dosimetry & radiation protection! ????
Keywords: Radiation Detection Com, Austin , Founding Customer Success Lead, IT / Software / Systems , Georgetown, Texas
