Technical Analyst II
Company: Dell Medical School
Location: Austin
Posted on: January 2, 2026
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Job Description:
General Notes The Office of Information Technology at the Dell
Medical School is looking for a Technical Analyst II. Must be able
to work demanding hours when required . Includes nights, weekends
and holidays. Must be available for 24x7 support as assigned. Hours
will be discussed during interview . Purpose Under direct
supervision of the IT Operations Manager , responsible for
installing, configuring, maintaining , upgrading, and supporting IT
systems that meet Dell Medical School business requirements. The
Technical Analyst II supports Dell Medical School equipment, and is
the key technical resource responding to end user desktop incidents
and requests reported to the Service Desk. Problems beyond the
scope of their ability or responsibility are communicated in a
timely manner to senior-level support personnel. The Technical
Analyst II adheres to and supports Dell Medical School policies and
procedures, and recommends process changes that improve the
implementation, maintenance and support of IT equipment, A/V
equipment and supported software within the clinical, education,
research and faculty/staff workspaces. Responsibilities Provides
advanced desktop support and technical assistance using strong
interpersonal and customer service skills for medical providers,
faculty, and staff by answering questions and resolving computer
hardware/software problems in person, via telephone, or utilizing a
remote support tool. Installs, troubleshoot/repair hardware and
software per ITS standards and guidelines, including but not
limited to standard applications, drivers, terminals, computers,
printers, cabling, AV components and related software products .
Analyzes and provides hands-on support for moderate to advanced
inquiries. Determines appropriate technical area or vendor to
resolve the problem and coordinates with other technical areas as
needed. Analyzes and provides hands-on support for requested
clinical software and hardware managed by the Customer Success Team
. Determines appropriate technical area or vendor in collaboration
with Clinical Engineers to resolve issues . Effectively works with
customers, Service Desk and Technical Services personnel. Forms
productive relationships with internal customers by listening,
clarifying, and responding effectively. Maintains documentation for
each incident or request, and escalates complex problems to the
next level of support. Logs and tracks incidents/request via
Service Now . Performs preventative maintenance. Aids and trains
users on school technology. Coordinates front line support of
Audio/Visual equipment including video conferencing, video
capturing and other technologies. Identifies and documents faults
and failures within complex Audio/Visual systems. Mentors junior
staff and works to develop the collective team towards more mature
processes and technology discipline. Recommends process changes
that improve the implementation, maintenance and support of ITS
desktop equipment and software. Administers and monitors the
performance of assigned discipline technologies, performing
required maintenance and upgrades as appropriate . Successfully
troubleshoots advanced applications problems independently.
Maintains and protects confidentiality with regard to all aspects
of patient care and employee information. Other duties as required
to meet organizational goals and objectives . Other related duties
as assigned. Required Qualifications High School Diploma/GED and 2
years of relevant experience or an Associate’s Degree in a CS
related field and one year of experience. Basic certification in A
and Microsoft Products. Working technical knowledge of network
protocols, operating systems, and standards. Relevant education and
experience may be substituted as appropriate . Preferred
Qualifications CompTIA A and Network certifications . Apple
Certified Support Professional . Bachelor's Degree in either
Computer Science, Information Systems or a healthcare related
field. Salary $52,000 depending on qualifications Working
Conditions ?May work in all weather conditions. May work around
standard office conditions. May work around chemicals. May work
around electrical and mechanical hazards. Repetitive use of a
keyboard at a workstation. Use of manual dexterity. Climbing of
stairs. Climbing of ladders. Lifting and moving. Occasional
weekend, overtime and evening work to meet deadlines. Occasional
interstate, intrastate and international travel. Field work as
necessary. Required Materials Resume/CV 3 work references with
their contact information; at least one reference should be from a
supervisor Letter of interest Important for applicants who are NOT
current university employees or contingent workers: You will be
prompted to submit your resume the first time you apply, then you
will be provided an option to upload a new Resume for subsequent
applications. Any additional Required Materials (letter of
interest, references, etc.) will be uploaded in the Application
Questions section; you will be able to multi-select additional
files. Before submitting your online job application, ensure that
ALL Required Materials have been uploaded. Once your job
application has been submitted, you cannot make changes. Important
for Current university employees and contingent workers: As a
current university employee or contingent worker, you MUST apply
within Workday by searching for Find UT Jobs. If you are a current
University employee, log-in to Workday, navigate to your Worker
Profile, click the Career link in the left hand navigation menu and
then update the sections in your Professional Profile before you
apply. This information will be pulled in to your application. The
application is one page and you will be prompted to upload your
resume. In addition, you must respond to the application questions
presented to upload any additional Required Materials (letter of
interest, references, etc.) that were noted above.
Keywords: Dell Medical School, Austin , Technical Analyst II, IT / Software / Systems , Austin, Texas
