Enterprise Technical Architect, DC / Platform
Company: Atlassian
Location: Austin
Posted on: May 9, 2025
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Job Description:
Enterprise Technical Architect, DC / PlatformAtlassians can
choose where they work - whether in an office, from home, or a
combination of the two. That way, Atlassians have more control over
supporting their family, personal goals, and other priorities. We
can hire people in any country where we have a legal entity.
Interviews and onboarding are conducted virtually, a part of being
a distributed-first company.At Atlassian, you'll have an impact on
millions of users, fast! We don't just want to know your opinions,
we want to see your ideas in action. We hire great people and then
trust them to be great.We're hiring an Enterprise Technical
Architect with a focus on the Atlassian Cloud and DC platforms to
join our Advisory Services Delivery team. You'll report to a
Delivery Manager in the Solutions Delivery part of the Advisory
Services organization. Atlassian Enterprise Technical Architects
(ETAs) are technical experts with Atlassian Cloud and SaaS
solutions, delivering technical guidance to drive customer value
realization for clients that have purchased Advisory Services from
Atlassian.Enterprise Technical Architects are accomplished at
delivering performant technical practices at scale, aligning
product capabilities with business needs and desired outcomes. They
partner with Enterprise Solutions Strategists to provide the
solutions and technical guidance to help the customer achieve their
desired outcomes and goals. You will help our strongest promoters
showcase successes to their peers, and serve as the tip of the
spear in growing the reach of our technologies for new use cases
and markets. Atlassian Enterprise Technical Architects aim to help
enterprise customers get the most of their Atlassian investment by
using their admin knowledge of Atlassian tools.Your future teamThe
Atlassian Advisory Services team is a globally distributed team of
Atlassian solutions advisors who are passionate about creating
customer success. Advisory Services team members engage with
enterprise organizations with some of the most complex business
challenges and help them deliver a delightful solution to their
users. We provide teams of trusted advisors helping orchestrate
successful outcomes with customers to help them get the most out of
their Atlassian investment and unlock their ideal solution for team
collaboration.In this role, you will:Design technical solutions and
prescriptive solution-specific guidance for direct customer
engagementsCultivate deep technical expertise in the Atlassian
Platforms, staying up-to-date on all new capabilities to support
varied customer needsUnderstand technical requirements, guide
implementation of solutions, and ensure successful product
adoptionCreate solution content to support customer goals and
outcomesCollaborate with Enterprise Solutions Strategists to map
out a solution-specific journey with a given customer and deliver
guidance and activities that ensure continued progress along that
journeyEnsure the voice of the customer is represented inside of
Atlassian, contributing direct and actionable feedback to both
internal Product teams in their specific solution
area(s)Collaborate with Atlassian Strategic Engagement Managers,
Enterprise Solutions Strategists, and other internal and external
Partner teams to support the client, identify and promote expansion
opportunities, and drive success.Spend up to 30% of your time
traveling domestically, and in some cases internationally, for both
internal and customer-facing eventsYour background:8+ years of
experience within SaaS companies2+ years of Enterprise
customer-facing rolesDemonstrated admin expertise in SaaS and
Atlassian CloudExperience administering Atlassian DC and/or Cloud
ecosystem including tools like Access, Jira Software, Jira Service
Management, Confluence, Crowd, etc.Background in SaaS
based-architectures, integration methods, and security
considerationsExperience with Atlassian's Cloud migration process,
associated migration utilities, and hybrid SaaS and on-premise
deployment modelsExperience supporting the entire lifecycle of the
Atlassian Ecosystem. You are comfortable researching, installing,
supporting, and scaling Atlassian products and related
apps.Technical product demonstration, documentation, and
presentation experienceComfort speaking to and influencing a
customer's technical teamsExperience helping an organization adopt
an Atlassian product or similar productIf you have these skills,
even better:Experience working on cross-team projects, engaging
with Sales, Product, Support, and other teamsExperience working
with large customers in a consulting or technical expert
capacityCompensationAt Atlassian, we tie our base pay ranges to
role and level. In the United States, that means your base pay
ranges will fall into one of three geographic pay zones depending
on your location.Our current base pay ranges for new hires in each
zone are:Zone A: $128,400 - $171,200Zone B: $115,600 - $154,100Zone
C: $106,600 - $142,100Within each range, base pay is ultimately
determined based on your skills, expertise, and experience. This
role may also be eligible for benefits, bonuses, commissions,
and/or equity. Please visit go.atlassian.com/payzones for more
information on which locations are included in each of our
geographic pay zones. However, please confirm the zone for your
specific location with your recruiter.Atlassian offers a variety of
perks and benefits to support you, your family and to help you
engage with your local community. Our offerings include health
coverage, paid volunteer days, wellness resources, and so much
more.At Atlassian, we're motivated by a common goal: to unleash the
potential of every team. Our software products help teams all over
the planet and our solutions are designed for all types of work.
Team collaboration through our tools makes what may be impossible
alone, possible together.We believe that the unique contributions
of all Atlassians create our success. To ensure that our products
and culture continue to incorporate everyone's perspectives and
experience, we never discriminate based on race, religion, national
origin, gender identity or expression, sexual orientation, age, or
marital, veteran, or disability status. All your information will
be kept confidential according to EEO guidelines.To provide you the
best experience, we can support with accommodations or adjustments
at any stage of the recruitment process. Simply inform our
Recruitment team during your conversation with them.Don't see an
exact role match? No problem! Join our Talent Community and stay
up-to-date on company and careers updates relevant to your
career.
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Keywords: Atlassian, Austin , Enterprise Technical Architect, DC / Platform, IT / Software / Systems , Austin, Texas
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