Field Service Technician - Windows & Doors (Austin, TX - 78744)
Company: RAM Windows
Location: Austin
Posted on: May 27, 2023
Job Description:
Job Title: Field Service Technician (for Windows & Doors) - - -
- -Industry: Manufacturing of Window & DoorsHouston Location: -2101
E St Elmo Rd #310, Austin, TX. 78744Employment: Full Time,
Non-exempt, HourlyCompensation:
Starting Rate: - -$19.00 - $23.00
-per hour (depending on experience) -Work Schedule: - - -1st Shift:
Monday - Friday (Weekends as needed)Position Summary:RAM Windows is
looking for -a Field Service Technician to service and repair
Windows and Doors at customer job sites in the Houston area in
Company vehicle. This position focuses on servicing, repairing,
receiving, shipping, inventory, and other related tasks and
projects assigned to maintain a secure and effective operation in
our warehouse facility.The individual is expected to provide
excellent Customer Service while at the same time assisting in
warehouse operational functions when not servicing in the field.
This position will report to the Service Manager. Adhering to
high-quality standards and keen eye for attention to detail is
essential in this position.Essential Duties and Responsibilities:
Installation of windows and sashes
(some travel required to jobsites in the DFW area and Houston, TX
areas)Trouble-shoot problem installations and report findings to
managers and sales reps as needed.Window screen out/punchInspect
and insure proper sash operationAdjust and or install new balance
rodsTroubleshoot and repair windowsProvide excellent verbal/written
communication with customersValid Texas Driver's License and good
driving record (MVR)Ability to work independently and as part of a
teamPerforming quality checks of completed Service
TicketsMaintaining a high level of quality serviceAbility to lift
Windows and Doors and carry up to 75-100 lbsLoad and unload
materials at the warehouse or customer's locationPerform tie downs
and secure trucks and trailersVerify pick tickets accuratelyAbility
to take pictures or film windows and doors once serviced, repaired,
or shipped and received in warehouseAssist with deliveries in the
field and with Service related tasksMust perform warehouse, office
and yard clean up dutiesAccurately verify all vendor receiving and
loading documentsAbility to assign stocking locations to all
received materialsAbility to perform window mulling and twinning on
low to medium end product linesAbility to perform shop glazing and
frame assembliesExperience with or Familiar with servicing Windows
and Door product -brands:
RAM - WindowsSierra
PacificPlyGemLaCantina*Other duties/tasks may be assignedEducation,
Experience, Knowledge, Skills & Abilities:
- High School Diploma or general education degree (GED)
required.
- Minimum of 2-4 -years related experience as a Field service
Technician or similar role in a manufacturing, warehouse production
setting; or equivalent combination of education and
experience.
- Building, Construction, Contractor knowledge preferred. Able to
work in a warehouse and on jobsites (construction sites, commercial
sites, residential sites)
- Speak, read, and write English (bilingual in Spanish is a plus)
to communicate with customers to set appointments, gather
information, and problem-solve
- Valid Texas Driver's License and good driving record (MVR)
- MUST be able to manage calendar and demands daily
- Demonstrated ability to multi-task and prioritize servicing
needs.
- Excellent organizational, social, and customer-focus
skills.
- Ability to build a complete product knowledge base -
- Computer skills and -MS Office (Word, Excel, Outlook) -
- Experience working independently with little supervision -
- Ability to lift product and make minor repairs of windows and
Doors products
- Must be safety conscious working with equipment and follow
safety procedures.
- Proven ability to work in a fast-paced environment
- Problem solving skills required
- Ability to use and read different measuring devices
- Previous success working in the field, warehouse,
manufacturing, production setting
- Good communication skills; ability to communicate with respect
to job assignments, job procedures, and applicable safety
standards
- Good attendance and punctuality is a must and reliable
transportation
- Ability to lift and carry 75 -pounds alone and up to 100
-pounds with assistance
- Ability to work flexible hours as needed; willingness to work
overtime as needed
- MUST be able to work overtime and -weekends when needed
- Attention-to-Detail; values precision and adhere to
high-quality standardsJob-Related Specifications:
- Demonstrated judgment and decision-making ability
- Quality - demonstrate accuracy and thoroughness, looks for ways
to improve efficiency
- Attendance and Punctuality - Report to work according to work
schedule. Dependable and reliable is required
- Great Attitude - seeks to help and increase
responsibilities
- Team player - works amicably with all employeesPhysical
Requirements and Environmental Conditions:
- Work primarily out in the field servicing and repairing windows
and doors at customer jobsites in eh DFW and Austin Texas areas. -
When not in the field, will work in an enclosed, indoor warehouse
environment; exposed to dust, heat, humidity, and cold weather
conditions dependent on local weather conditions. Required to work
in areas that are near moving mechanical parts.
- Physical stamina and dexterity including the ability to
regularly stand and walk up to 8-10 hours a day, bend, stoop,
kneel, climb, or squat.
- Ability to lift, carry, push, and pull up to 75 -lbs and 100
lbs with some assistance.
- Frequently use of fingers and hands to handle or feel objects;
reach with hands and arms
- Have hand-eye coordination -
- Specific vision abilities include close-up and distance vision,
color vision, peripheral vision, and depth perception.[Please note
this job description is not intended to be an exhaustive list of
qualifications, skills, efforts, duties, responsibilities or
working conditions associated with the position Duties,
responsibilities, and activities may change at any time with or
without notice]BENEFITS OFFERED
- Weekly Pay -(every Friday)
- Overtime available as needed
- Paid-Time Off, (2) Floating PTO days, and (8) paid
Holidays
- Medical, Dental and Vision Insurance
- Company-Paid Life, AD&D, and Short-Term Disability
Insurance
- 401K Retirement Saving Plan -(up to 4% Company Match)ABOUT THE
COMPANY - RAM Windows & DoorsFor over 30 years, RAM Windows & Doors
has supported architects, builders and remodelers, commercial
building contractors, developers and homeowners with the industry's
top windows and doors - and every custom package we deliver is
equally designed and manufactured to create beautiful aesthetics,
exceptional performance and long-lasting durability.RAM is a
Texas-based, leading manufacturer and distributor of high-quality
windows and doors for both residential and light commercial
construction. Our residential projects throughout Texas include
custom, one-of-a-kind homes that typically range from $500,000 and
up. Our light commercial projects can be found throughout the
United States, and these types of buildings include hotels &
hospitals, schools & dorms, government & civic projects, medical
offices, worship centers, multi-family dwellings, restaurants,
retail outlets and more. -EEO Statement
RAM Industries, LLC. is an Equal Opportunity and Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, or veteran status. A reasonable
accommodation will be considered for qualified individuals with a
disability if it does not create an undue hardship for the Company,
consistent with the ADA as amended -Powered by JazzHR
Keywords: RAM Windows, Austin , Field Service Technician - Windows & Doors (Austin, TX - 78744), IT / Software / Systems , Austin, Texas
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