Technical Services and Customer Support Center Consultant
Company: Hart InterCivic
Location: Austin
Posted on: May 25, 2023
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Job Description:
Technical Services and Customer Support Center
ConsultantOperationsSummaryA Technical Services and Customer
Support Center Consultant (TSCSC) responds to requests for
assistance from Hart InterCivic customers for all Hart InterCivic
products. TSCSC's are also responsible for preparing and
troubleshooting workstations for both internal and external
customers.The TSCSC must possess the ability to communicate
effectively with customers and employees.Under general direction,
the TSCSC also performs a variety of complex duties in providing
information systems and technology support to Hart voting solutions
internal and external customers. Analyzes, maintains operating
stability and efficiency and ensures the security of operations and
company resources; organizes desktop and notebook systems and
infrastructure; conducts necessary technology research and
analysis; fulfills, configures and deploys new hardware and
software; provides internal and external user training and support
both in the office and in the field as required, provides support
to the supply chain, documents processes, works with Depot Repair
group to minimize equipment repair cycle time(s). Also performs
other duties as assigned.Responsibilities:
Keywords: Hart InterCivic, Austin , Technical Services and Customer Support Center Consultant, IT / Software / Systems , Austin, Texas
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