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Software/Hardware Interface Manager, Dealer Charging

Company: Ford Motor Company
Location: Austin
Posted on: March 20, 2023

Job Description:

Energized by customer needs and expectations, Ford Model e is crafting an outstanding experience for drivers transitioning into the exciting world of battery electric vehicles. As a Software/Hardware Interface Manager, you'll help Ford dealerships deliver a confidence-inspiring charging network that replaces range anxiety with peace of mind for all our guests. This high visibility role serves as a voice for both the dealerships and their customers, bringing innovative new features online in an effort to continuously improve the charging experience. Additionally, you'll have the chance to aid Model e and its infrastructure partners by developing critical tools to help track installation progress. Join us as on this exciting journey to build out a class-leading charging experience for Ford and non-Ford EV drivers alike.
Responsibilities of Position:

  • Lead coordination for Model e dealer public charging: a platform that will enable dealerships to offer up their charging as asset to the EV community

  • Coordinate between customer experience, software, and hardware product teams to ensure the timely delivery of features for business, sales, support and success services

  • Conduct customer research to help continuously improve the dealership charging experience

  • Gather requirements and help define solutions for dealer-specific customer charging needs

  • Collaborate with business development leads on external partnerships

  • Support the Model e dealer charging installation program by informing the development of software solutions to assist with charging hardware rollout and implementation

  • Utilize project management and data visualization platforms to capture charging installation progress from site survey through commissioning

  • Build out online tools to gather feedback from dealers and installation partners

  • Engage with key 3 rd party stakeholders to ensure program needs are supported

    Essential Skills:

    • Passion for delivering great consumer experiences and have an ability to empathize with our consumers

    • A knack for thinking outside the box and have the ability to see big picture

    • Creative thinker, problem solver and resilient. This position is often working in white space and needs a resilient / creative thinker to help evolve from traditional models of doing business

    • Ability to influence peers and stakeholders to gain alignment toward vision/goals

    • Prior project experience requiring collaboration across teams/organizations/vendors

    • Self-starter; ability to work independently with minimal supervision in a fast-paced environment

    • Strong drive for results, commitment to quality and attention to detail

    • Strong oral and written communications (able to effectively assert point of view)\

    • Self-starter with ability to adapt to new customer learnings and incorporate into support strategy

    • Strong collaborator with ability to align teams on executable support strategy

      Qualifications Required:

      • Bachelor's Degree with a preference for Computer Science, Engineering, Business, or a related field

      • 2+ years of experience with Business Development, Project Management, Technical Program Management, User Research, Engineering or Software Development

        Preferred Qualifications:

        • Strong interest in electrification, energy, and sustainable mobility

        • Hands-on experience or understanding of public electric vehicle charging, especially in dealership settings

        • Experience with electric vehicle charge management systems or similar energy management platforms

        • Strong background in project management focusing on execution on deliverables

        • Ability to draw out requirements, dependencies, and next steps against milestone items to clarify tasks for stakeholders

        • Familiarity with user research / gauging customers and/or customer groups on feedback around software, hardware, messaging, etc.

        • Strong documentation and organization skills (delivering plans, meeting notes, aggregation of feedback, etc.) including coordinating teams, and managing and tracking requirement

          What you'll receive in return:
          As part of the Ford family, you'll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more.
          You'll also experience exciting opportunities for professional and personal growth and recognition.
          If you have what it takes to help us redefine the future of mobility, we'd love to have you join us.
          Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
          We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
          For information on Ford's benefits and compensation, click here: (
          At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.
          Requisition ID : 9398

Keywords: Ford Motor Company, Austin , Software/Hardware Interface Manager, Dealer Charging, IT / Software / Systems , Austin, Texas

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