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Veterans Preferred - Operations Assistant Manager

Company: Hyatt
Location: Austin
Posted on: March 20, 2023

Job Description:

Military Veterans are Encouraged to Apply. -Join us for this incredible opportunity to be part of our Rooms team as an Operations Manager at Miraval Austin Resort and Spa located in Austin, Texas. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America's Best Resort Spa and Texas' Best Resort Spa by World Spa Awards!

We offer excellent benefits:

  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period
  • 401K with company match
  • Generous Paid Time Off policy
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Free colleague meals during shift
  • Employee Stock Purchase Plan
  • Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more
    Individuals in the Operations Assistant Manager role will report directly to the Resort Manager to provide support with oversight and staff management for all functions within the hotel Rooms and Food & Beverage (F&B) divisions including; Front Office, Guest Services, Telecommunications, Laundry, Housekeeping, Food & Beverage, and Banquets flexing between the aforementioned areas as the operation requires. The Operations Assistant Manager will strive to continually improve the guest and colleague experience while also maximizing the financial performance of the hotel. Specific duties in this role will include but are not limited to:

    • Agility to adjust to various departments throughout the resort as needed to support the operation
    • Responsible for short and long term planning, and the management of the Food and Beverage operations in the front of the house
    • A commitment to guest communication from pre-arrival to post stay survey
    • Ensuring that Rooms and F&B divisions colleagues behaviors align with Hyatt's core values
    • Working closely with all other stakeholders, including fellow leaders in the Rooms and F&B Operations, in a collaborative manner, focusing on the overall success of the hotel
    • Supervising the colleagues primarily within Rooms and F&B divisions, ensuring that the correct brand standards and luxury levels of service are maintained
    • Supporting with recruitment for primarily the Rooms and F&B divisions as well as the training of new and current colleagues
    • Developing of SOPs, policies and initiatives to optimize the operation and see to guest and colleague satisfaction
    • Conducting regular inventory of all operating supplies, maintaining par levels, entering orders while staying in line with monthly and annual budgets, and support department forecasting
    • Ensuring healthy and balanced work environment for all

Keywords: Hyatt, Austin , Veterans Preferred - Operations Assistant Manager, IT / Software / Systems , Austin, Texas

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