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Technical Support Specialist

Company: Infinity Consulting Solutions, Inc.
Location: Austin
Posted on: March 20, 2023

Job Description:


As a Technology Support Specialist, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as installing and maintaining Firm PC and notebook computer hardware and software. Other key responsibilities include:

  • Providing support to desktops, notebook systems, hardware, and customer related services; providing support to printers, Multi-Functional Devices (MFDs), and PDAs, including configuring and troubleshooting
  • Providing assistance to end users for firm-approved applications using a variety of different methods, including: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, InTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary
  • Performing regular maintenance on PC equipment, such as desktop and notebook computers, printers, monitors, and peripheral hardware, as well as scanning computers for viruses
  • Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem
  • Setting up and configuring desktop and notebook computers and printers and initializing and stabilizing performance

    • Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
    • Display well-developed and professional interpersonal skills with the ability to interact effectively with people at all organizational levels of the Firm
    • Possess the organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines

      • A High School diploma or equivalent, with a Bachelor's degree in Computer Science or Information Systems preferred
      • A minimum of three (3) years of technology support experience with PC hardware/software; experience with installations and upgrades, training and technical documentation
      • Experience working with remote communications hardware including wireless routers and network interface cards
      • A minimum of two (2) years related experience working with notebook computers; experience with Lenovo notebooks preferred

        About Infinity Consulting Solutions
        At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.
        ICS is an Equal Opportunity Employer.

Keywords: Infinity Consulting Solutions, Inc., Austin , Technical Support Specialist, IT / Software / Systems , Austin, Texas

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