Field Service Technician

Company: CYNET SYSTEMS
Location: Austin
Posted on: March 19, 2023

Job Description:

Job Description:

• 
  
• Provide customer facing end-user support that includes:
  
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  
• Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc.
  
• Perform onsite updates, Configuration changes, or Software installations.
  
• Provide onsite technical assistance to End Users.
  
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement).
  
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
  
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  
• Provide On-call support if required outside business hours on a rotational basis
  
• Provide Hand and Feet support for network data and voice devices.
  
  FSO Telecom Task:
  
  
  • 
    
  • Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.).
    
  • Configuration of phones using SOP and Phones movement.
    
  • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
    
  • Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk.
    
  • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool.
    
  • Update the circuit inventory and vendor details for service provider to network voice team.
    
  • Coordination with local vendor for ISP , OEM, channel partner and different team.
    
    Desired Qualifications:
    
    
    • 
      
    • BS/BA in Computer Science, Information systems, or an equivalent combination of education.
      
      Experience:
      
      
      • 
        
      • One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.
        
      • Experience with various desktop systems, operating systems, and diverse technical environments.
        
      • Excellent customer service orientation and verbal communication skills.
        
      • Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
        
      • Ability to install software for and troubleshoot a wide range of applications.
        
      • Analytical thinking and problem-solving ability.
        
      • CompTIA A+ certification or equivalent certification.
        
      • Flexible for travelling to remote sites or cluster.
        
      • Provide assistance for network relates issues
        
      • Due to the nature of the job the candidate should be able to lift 30 pounds with assistance.
        
      • Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.
        
      • Testing the cables using the tester for IP phone and TDM phones from patch panel to users desk
        
      • Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
        
      • Update the circuit inventory and vendor details for service provider to network voice team.
        
      • Coordination with local vendor for ISP , OEM, channel partner and different team.
        
        
        

Keywords: CYNET SYSTEMS, Austin , Field Service Technician, IT / Software / Systems , Austin, Texas