Associate, Technical Services
Posted on: January 24, 2023
Job Summary:Join our team of over 5,000 employees globally, who
provide the insights through data and next generation technology
that help millions of people find, buy and protect the homes they
love. From the beginning, CoreLogic has been driven by a single
purpose - to innovate and create solutions that solve our clients'
toughest challenges in the housing market. CoreLogic is the trusted
source for property intelligence, with deep knowledge of powerful
economic, social, and environmental forces that promote healthy
housing markets and thriving communities.We apply that same
dedication to creating a diverse and inclusive work culture that
inspires innovation and bold thinking. A place where individuals
can work on small teams, feel valued, and directly impact the real
estate industry. We believe our team members are the best in the
business, and we will continue to recruit, retain, develop and
reward our most important asset - our people!Job Description:
- Support both internal and external users with technical and
- Monitor phone and email queues.
- Provide first level assistance for defined problems and
escalate tickets/calls as necessary.
- Log tickets and escalate to product support.
- Track calls and document problems.
- Consult knowledge database to optimize resolutions and follow
through on resolution with callers.
- Answer, read and document information into tracking tickets.Job
- High school diploma or GED required
- Two year technical degree or equivalent work related experience
- Entry level position, but customer support experience is
- Aptitude for providing excellent customer service
- Good communication skills
- Problem solving skills
- Telephone etiquetteCoreLogic's Diversity Commitment:CoreLogic
is fully committed to employing a diverseworkforce and creating an
inclusive workenvironment that embraces everyone's
uniquecontributions, experiences and values. We offer anempowered
work environment that encouragescreativity, initiative and
professional growth andprovides a competitive salary and benefits
package. We are better together when we support and recognize our
differences. CoreLogic benefits information can be found here:
http://www.yourcorebenefits.com/. Qualifications, locations and
experience of the individual ultimately selected for the position
may impact the final actual offered compensation, which may vary
from any posted range.EOE AA M/F/Veteran/Disability:CoreLogic is an
Equal Opportunity/Affirmative Actionemployer committed to
attracting and retaining thebest-qualified people available,
without regard torace, color, religion, national origin, gender,
sexualorientation, gender identity, age, disability or statusas a
veteran of the Armed Forces, or any other basisprotected by
federal, state or local law. CoreLogicmaintains a Drug-Free
Workplace.Please apply on our website for consideration.Privacy
Policy - http://www.corelogic.com/privacy.aspxBy providing your
telephone number, you agree to receive automated (SMS) text
messages at that number from CoreLogic regarding all matters
related to your application and, if you are hired, your employment
and company business. Message & data rates may apply. You can opt
out at any time by responding STOP or UNSUBSCRIBING and will
automatically be opted out company-wide.Connect with us on social
media! Click on the quicklinks below to find out more about our
company and associates.
Keywords: CoreLogic, Austin , Associate, Technical Services, IT / Software / Systems , Austin, Texas
Didn't find what you're looking for? Search again!