Information Developer (Technical Writer)

Company: Hewlett Packard Enterprise
Location: Austin
Posted on: August 7, 2022

Job Description:

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job DescriptionJob Family Definition:Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information - hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.Management Level DefinitionApplies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Education And Experience Required

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 2-4 years related experience or an Advanced University degree and up to 2 years related experience or equivalent.
• Understand software and hardware technology area concepts and develops working knowledge of products/processes, applications and systems in assigned area of responsibility such as authoring tools and source management.
• Ability to operate in multiple disciplines (multi-platform products).Knowledge And Skills
  • Existing product within a technology, or new product within a technology with supervision.Job Description
    • Create technical product documentation for HPC software and hardware products
    • Design and develop written and visual product-related information
    • Help develop a best-in-class customer experience that unites information from multiple development teams and tools
    • Analyze customer information requirements and product specifications to define scope of work and documentation plan
    • Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, and training developers
    • Test documentation for install or administrative tasks to improve information deliverables and provide feedback on ease of use and user interfaces to product development
    • Manage workload in Jira and source management tools Git and Github to manage changes in the shared work environment
    • Track and manage multiple work items simultaneously
    • Work with developers, testers, product managers, and tech support to identify new features and content that needs to be reworked
    • Work independently with some input from experienced team members
    • Recognize and raise issues with manager or engineering teamsKnowledge, Skills And Abilities
      • Familiar with software infrastructure, development processes, software testing, system integration, release planning, and process automation
      • Familiarity with GitHub, REST APIs, Python, Docker, Kubernetes, Jenkins (preferred) is a huge plus
      • Knowledge of UNIX/Linux operating systems as a user and as a writer for developers and system administrators
      • Oxygen, Markdown, PanDoc, Typora, VSD, or similar tools
      • CCMS, DITAExperience
        • Understands concepts and develops in-depth working knowledge of products, applications, and systems in assigned area of responsibility
        • Ability to deliver on multiple project technical requirements, schedules, and information formats
        • Knowledge of containers, machine learning, data-science process a plus
        • Knowledge of tools and technologies relevant to content development and delivery.Education
          • First level university degree in related technical/communications fields with a minimum of 1-2 years related experience - an internship is helpful What We Bring To YouExtensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world -s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.Join us and make your mark!Find Out More About Us And Follow Us Onhttps://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersDiversity and InclusionHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.#unitedstates#computeJobEngineering ServicesJob LevelIntermediateHewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Keywords: Hewlett Packard Enterprise, Austin , Information Developer (Technical Writer), IT / Software / Systems , Austin, Texas