Technical Support Engineer I
Company: CSS Corp
Location: Austin
Posted on: August 6, 2022
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Job Description:
Essential Functions: Provides Technical remote support on all 5
operating systems (Linux, Mac, Windows, Chrome, and Android) with
basic OS troubleshooting techniques and documented escalation
procedures Provides Technical remote support on Client' software
and applications to the point of installation and basic use, if
required need to escalate or file bug with application owners Uses
troubleshooting techniques to identify network related issues
Provides system administrative support and basic hardware
troubleshooting on Client' desktops, laptops, VMs and Servers Help
Client' employees with access & account issues based on
defined/documented guidelines, policies, and procedures Attends
required technical training sessions and makes effective use of KBs
to address issues efficiently Complies with schedule adherence to
ensure the overall service level targets are achieved Identifies
and provides input on unique (or) recurring user problemsOther
Functions: Working knowledge of Windows OS and basic knowledge on
Linux OS Working knowledge of PC architecture/technology Working
knowledge and understanding of policies and procedures and the
ability to determine the course of action based on given guidelines
Ability to analyze and solve technical problems by investigating
potential solutions using troubleshooting skills Good
organizational skills Good Analytical & Cognitive skills Excellent
telephone and customer handling skills Ability to deal
professionally with irate customers Ability to learn new products
and technologiesWork Environment/Physical Demands: Discussing
customer account activity, performance and incidents for extended
periods on conference calls and in face-to-face meetings with the
management team Prolonged sitting at a desk in a supportive office
chair Compiling reports and using/developing Excel spreadsheets
Working in a general office center environment, maintaining
required business hours and regularly keeping extended hours to
meet program demandsRequired Education/Experience and Competencies:
Any High-school Diploma /Degree 1 to 2 year of international
calling experience Technical troubleshooting - 1 to 2 years of
experience in troubleshooting issues related to hardware & software
issues on at-least one of these operating systems (Linux, Mac and
Windows desktop environments, etc) Candidate should have good
multitasking skills and technical knowledge Excellent communication
skills Good customer service skills, multitasking and leadership
skills Ability to adjust quickly to the changing priorities and
make quick decisions with limited informationEEO Statement: CSS
Corp. provides equal opportunity in all of our employment practices
to all qualified employees and applicants without regard race,
color, religion, sex (including gender identity, sexual
orientation, and pregnancy), national origin, age, disability or
genetic information and other characteristics that are protected by
applicable law.Other Duties: Please note this job description is
not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
employee for this job. This description reflects management s
assignment of essential functions, it does not proscribe or
restrict the tasks that may be assigned. Duties, responsibilities
and activities may change at any time with or without notice.Job
Type: Full-timeSalary: $24.00 - $27.00 per hourBenefits: 401(k)
Dental insurance Health insurance Paid time off Vision
insuranceSchedule: 8 hour shift Monday to FridayWork Location: One
location
Keywords: CSS Corp, Austin , Technical Support Engineer I, IT / Software / Systems , Austin, Texas
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