Technical Support Engineer I

Company: CSS Corp
Location: Austin
Posted on: August 6, 2022

Job Description:

Essential Functions: Provides Technical remote support on all 5 operating systems (Linux, Mac, Windows, Chrome, and Android) with basic OS troubleshooting techniques and documented escalation procedures Provides Technical remote support on Client' software and applications to the point of installation and basic use, if required need to escalate or file bug with application owners Uses troubleshooting techniques to identify network related issues Provides system administrative support and basic hardware troubleshooting on Client' desktops, laptops, VMs and Servers Help Client' employees with access & account issues based on defined/documented guidelines, policies, and procedures Attends required technical training sessions and makes effective use of KBs to address issues efficiently Complies with schedule adherence to ensure the overall service level targets are achieved Identifies and provides input on unique (or) recurring user problemsOther Functions: Working knowledge of Windows OS and basic knowledge on Linux OS Working knowledge of PC architecture/technology Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good organizational skills Good Analytical & Cognitive skills Excellent telephone and customer handling skills Ability to deal professionally with irate customers Ability to learn new products and technologiesWork Environment/Physical Demands: Discussing customer account activity, performance and incidents for extended periods on conference calls and in face-to-face meetings with the management team Prolonged sitting at a desk in a supportive office chair Compiling reports and using/developing Excel spreadsheets Working in a general office center environment, maintaining required business hours and regularly keeping extended hours to meet program demandsRequired Education/Experience and Competencies: Any High-school Diploma /Degree 1 to 2 year of international calling experience Technical troubleshooting - 1 to 2 years of experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc) Candidate should have good multitasking skills and technical knowledge Excellent communication skills Good customer service skills, multitasking and leadership skills Ability to adjust quickly to the changing priorities and make quick decisions with limited informationEEO Statement: CSS Corp. provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities and activities may change at any time with or without notice.Job Type: Full-timeSalary: $24.00 - $27.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayWork Location: One location

Keywords: CSS Corp, Austin , Technical Support Engineer I, IT / Software / Systems , Austin, Texas