Lab Systems Administrator

Company: Trend Micro Incorporated
Location: Austin
Posted on: August 5, 2022

Job Description:

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpointsWith 7,000 employees across 65 countries, and the world's most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.comOverview:The Lab Systems Administrator will provide ongoing maintenance and administration of datacenter infrastructure, software, and systems used by support and training personnel. Lab Systems Administrator will be responsible for assisting the Lab Manager with ensuring continuous readiness and availability of the Customer Support and Education Technical Labs.Responsibilities may include:Racking/unracking enterprise class data center network and server equipment, which may weigh up to 50 lbs.Routing basic data center cablingLabeling of connections, cables and associated servers and networking equipment.Configuration and maintenance of security, network, storage and server equipment under the oversight of the Lab ManagerMaintaining security and regulatory compliance of servers, storage and related infrastructureOperating System and software installation, configuration and maintenance.Helpdesk ticket managementInventory management and procurementDeveloping and maintaining supporting documentation for infrastructureScripting, automation and basic software developmentVirtualized infrastructure administration and maintenance in VMWare, Azure, and AWS environmentsEducation and Experience2+ years of professional experienceDegree in related area of study, OR relevant professional/technical experienceKnowledge and SkillsExcellent communication skills, written and verbal skillsExperience troubleshooting in a technical environmentAnalytical and problem solving skillsSoftware and hardware knowledge of computing, storage and peripheral devicesExperience administering directory services such as Active Directory and associated services and protocols such as DNS, LDAP, and Group policyKnowledge of network routing protocols and Internet troubleshooting techniques (Routers, Switches, VPN, etc.) is a plusKnowledge of information security products and technologies (Intrusion Detection/Prevention, Firewall, Advanced Threat, etc.) is a plusKnowledge of virtualization and cloud concepts: VMware, AWS, Azure, KVM and Open Stack (familiarity with deploying OVF and CloudFormation templates, use of vMotion and distributed vSwitches) is a plusJob requirements:Must have demonstrable understanding of the following skills:Windows and Linux Server administrationActive Directory and Group Policy administrationEthernet switching and routing concepts and implementationIntroductory or intermediate experience with a scripting language such as python or javaMust be technically proficient in Racking and unracking enterprise data center network and server equipmentMust be able to lift approximately 50lbs.Must be able to cleanly install basic data center cabling and cable management components'Soft' Requirements:Attention to detail is a mustAble to learn and apply technical concepts quicklyAble to work independently and with a teamPossess Interpersonal and communication skills to interact with team membersAbility to manage multiple projects' tasks with competing priorities and criticalitiesAble to apply advanced troubleshooting skills with ability to dive deep into complex technical problemsAt Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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