Sr. SAP Cloud for Customer Functional Analyst (REMOTE)
Company: Thermo Fisher Scientific
Location: Austin
Posted on: June 25, 2022
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Job Description:
**Sr. SAP Cloud for Customer Functional Analyst****How will you
make an impact?**We are seeking qualified candidates to join the
SAP Service Cloud for Customer (C4C) platform and delivery team, to
execute projects, implement transformational capability and return
strategic value through our Thermo Fisher IT Landscape.Thermo
Fisher continues to lead in the advancement and unification of our
customers field service experiences, and with this position you
will be a key part of an exciting and fast paced IT team that
drives development and deployment of digital technology through our
service businesses. In this role, you will have the opportunity to
lead cross divisional process standardization, efficiency
improvements, automation, and integrated technologies that work
across multiple customer teams; all through the continued
development of a common global service platform.+ Develop and
implement technical solutions based on business requirements
according to standard templates within the Agile process+
Communicate and collaborate with product owners and users to
analyze information needs and functional requirements+ Collaborate
with developers and subject matter experts to execute technical
execution and analyze tradeoffs between usability and performance+
Serve as the collaboration partner for the user community, product
managers and software development teams through which requirements
flow+ Understand the strategic business direction to identify
opportunities for technology improvements and innovation+ Liaise
between business, technology teams and support teams for support
and troubleshooting+ Comply with company's Quality, Compliance and
Global IT Policies & Procedures+ Perform other duties as
assigned**How will you get here?**+ Bachelor's degree required in
Computer Science or related field+ Familiarity with service
business process and platforms such as SAP Service Cloud, SAP Cloud
for Customer, SAP ERP, SAP Integration and Oracle Fusion
Middleware+ Understanding of Project Management principles and a
solid grasp of LEAN/AGILE methodology+ Practical application of
various software development methodologies+ Excellent documentation
skills+ Able to assume and complete assignments independently+
Ability to explain and champion technical concepts to various
levels of the organization+ Excellent customer service skills+ A
thorough understanding of how to interpret customer business needs
and translate them into application and operational requirements+
Excellent verbal and written communication skills and the ability
to interact professionally with a diverse group, executives,
managers, and subject matter experts+ Ability to work in a highly
matrixed environment+ Global travel of up to 25%**Knowledge,
Skills, Abilities**+ 5 years domain expertise in Service including
business process and configuration experience in the Service
Management modules of SAP with at least 2 full implementation life
cycles+ Functional experience in design and configuration of the
following process, Master Data Management, Lead Management,
Opportunity Management, Lean Order Management, Fact Sheets, Data
Cleansing, Marketing Attributes, Service Agreement Management,
Quotation Management (Sales and Service), Order Management (Sales
and Service), Service Contract Management, Opportunity Management,
Task and Activity Management, Installed Base Management, Complaints
and Returns, Web UI Interface, Service Organizational Management,
Service Oriented Architecture+ Familiarity with SAP integrations,
to various systems/applications and investigating and resolving
integration issues+ Functional knowledge and proven design of
security roles and objects+ High level understanding of SFDC Sales
processes and capabilitiesAt Thermo Fisher Scientific, each one of
our 100,000+ extraordinary minds have a unique story to tell. Join
us as we collectively contribute to the singular mission of -
enabling our customers to make the world healthier, cleaner and
safer.Thermo Fisher Scientific is an EEO/Affirmative Action
Employer and does not discriminate on the basis of race, color,
religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability, or any other legally
protected status.Thermo Fisher Scientific is an EEO/Affirmative
Action Employer and does not discriminate on the basis of race,
color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability or any other legally
protected status.
Keywords: Thermo Fisher Scientific, Austin , Sr. SAP Cloud for Customer Functional Analyst (REMOTE), IT / Software / Systems , Austin, Texas
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