Technical Support Engineer: Networking and Linux

Company: AMT Trend Micro Incorporated
Location: Austin
Posted on: May 15, 2022

Job Description:

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpointsWith 7,000 employees across 65 countries, and the world's most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.comPosition Summary:The Technical Support Engineer will be a member of a team responsible for providing support for our security products. These products include but are not limited to: intrusion prevention, firewall, DDoS and traffic anomaly protection, VPN, encryption, port and host scans and web filtering. Candidates should thrive on working in a close, small team environment. This position requires excellent interpersonal, analytical, problem solving, verbal and written communications skills.Qualifications:Experience with and passion for automation and automation toolsAdvanced troubleshooting of technical issuesKnowledge Microsoft and Linux based services and protocolsExperience analyzing network traffic data to identify problem areasBasic Linux CLI navigation and usageSolid understanding of:Network and application protocols (IPv4/6, TCP, UDP) down to the packet levelNetworking (switches, routers) and security (firewalls, IPS) equipment and technologies (VPN, VLAN)Preferred Qualifications:Bachelor of Science degree in Computer Science, Computer Engineering, or a related field2-3 years of practical experience in a breadth of technical areasCore Java or C/C++ developmentPython automated test case developmentPrevious experience in a software engineering or product development organization, including some code management and bug tracking tools knowledge (GIT, JIRA, etc.)Amazing analytical, problem-solving and organizational skillsFamiliar with approaches to security, reverse engineering, threat detection, performance, and qualitySQL Server database, ETL process knowledge is a plusAWS, Node.js and REACT knowledge is a plusDuties & Responsibilities:Work closely with the customer support to ensure customer satisfactionUse innovative and creative approaches for triaging customer issuesWork with the automation team to create framework to help automate mundane tasksPacket analysis using tools like Wireshark/EtherealTriage analysis and a reproduction of the customer's symptomsProvide product code changes in the form of a hotfix or private buildTrend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

Keywords: AMT Trend Micro Incorporated, Austin , Technical Support Engineer: Networking and Linux, IT / Software / Systems , Austin, Texas