Field Service Technician (Digital Service Specialist)

Company: Canon Solutions America, Inc.
Location: Austin
Posted on: May 15, 2022

Job Description:

Is spotting a solution your specialty? Are you a natural-born learner and a problem solver who is motivated by the idea of joining a forward-thinking organization? Does your diligence, determination, and knack for knowledge make you stand out in a tech-driven workforce? If so, Canon Solutions America, an innovative leader in print technology, solutions, and services, wants to hear from you. We're looking for individuals who can help meet and exceed customer demands by:
- Delivering amazing experiences through strong communication and elevated efficiency in all maintenance, service, and repair efforts.
- Identifying system, software, or network issues to take responsive and accurate action.
- Representing the organization through an inherent willingness to learn and comprehend new products and skills.
Our service technicians work closely to support our clientele across enterprise, large format, and production print services and solutions-from multifunction printers, copiers, and scanners to flatbed devices and web-fed presses-and supply them with the information and troubleshooting steps necessary to move business forward. Responsibilities In this position, you'll be accountable for:
- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
- Facilitating performance at a level which helps to achieve the branch/district's overall metric targets. Qualifications PLEASE NOTE: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include a COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Company Overview About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers . #CSA Workstyle Description Full Time On Site (Hub) - This position requires full-time presence at your assigned office(s)/worksite(s)/territory. Posting Tags #LI-KG1 #PM20






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Keywords: Canon Solutions America, Inc., Austin , Field Service Technician (Digital Service Specialist), IT / Software / Systems , Austin, Texas