Field Service Technician (Digital Service Specialist)
Company: Canon Solutions America, Inc.
Posted on: May 15, 2022
Is spotting a solution your specialty? Are you a natural-born
learner and a problem solver who is motivated by the idea of
joining a forward-thinking organization? Does your diligence,
determination, and knack for knowledge make you stand out in a
tech-driven workforce? If so, Canon Solutions America, an
innovative leader in print technology, solutions, and services,
wants to hear from you. We're looking for individuals who can help
meet and exceed customer demands by:
- Delivering amazing experiences through strong communication and
elevated efficiency in all maintenance, service, and repair
- Identifying system, software, or network issues to take
responsive and accurate action.
- Representing the organization through an inherent willingness to
learn and comprehend new products and skills.
Our service technicians work closely to support our clientele
across enterprise, large format, and production print services and
solutions-from multifunction printers, copiers, and scanners to
flatbed devices and web-fed presses-and supply them with the
information and troubleshooting steps necessary to move business
forward. Responsibilities In this position, you'll be accountable
- Reporting to your manager product failure trends and
serviceability issues with necessary supported documentation,
ensuring accurate information and record keeping.
- Meeting customer demands by providing efficient, responsive, and
accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service
Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction
- Maintaining the performance of assigned machines.
- Facilitating performance at a level which helps to achieve the
branch/district's overall metric targets. Qualifications PLEASE
NOTE: this is a customer-facing role, and requires compliance with
customer policies and protocols, which may include a COVID-19
vaccination and other measures relating to COVID-19. Do you meet
these requirements?- Hold a High School diploma or equivalent
- Possess a basic understanding of internet environments and the
ability to successfully complete the 120-day introductory period
and the PDIF (Printing and Digital Imaging Foundations) new-hire
- Ability to travel (valid driver's license and acceptable driving
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
- Must be able to lift 50 pounds and be active more than 50 percent
of the time (walking, standing, stooping/kneeling). Company
Overview About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at We comply with all applicable federal,
state and local laws, regulations, orders and mandates, including
those we may be required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers . #CSA Workstyle Description Full Time On
Site (Hub) - This position requires full-time presence at your
assigned office(s)/worksite(s)/territory. Posting Tags #LI-KG1
Keywords: Canon Solutions America, Inc., Austin , Field Service Technician (Digital Service Specialist), IT / Software / Systems , Austin, Texas
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