Software Support Engineer
Posted on: January 16, 2022
We are looking to hire a Software Support Engineer to join our
team at Fourth! This position will be responsible for advanced
technical support of our products. They will collaborate with our
Customer Support, Infrastructure, and Dev teams to identify and
What You'll Be Doing. . .
Collaborate with Customer Support, Infrastructure, QA, and Dev
teams to identify and resolve problems on apps running anywhere
from desktop PCs, mobile devices, to AWS and Azure.
Keep up with the latest technologies in order to effectively
provide advanced technical support
Troubleshoot and debug application software and solve production
problems. Identify and resolve problems on apps running anywhere
from desktop PCs, mobile devices, and cloud servers/services.
Examples: Review Java stack trace and use a debugger to track down
server-side bugs, Use Sumo Logic to discover and visualize trends,
Leverage browser dev tools to identify performance issues and
Discuss technical issues with a non-technical audience
Participate in an on-call rotation
What You Need to Have. . .
Java programming knowledge
MS Windows troubleshooting
In July 2019 Fourth joined forces with HotSchedules to become the
global leader in end-to-end restaurant and hospitality management
technology solutions. Together, the merged company now represents
the world's largest and only provider of end-to-end restaurant and
hospitality management solutions for customers across the globe and
of all sizes-from a single location or franchisee restaurant to a
global restaurant or hotel chain. The combined company's complete
software-as-service (SaaS) solution suite including: scheduling,
time & attendance, applicant tracking, training, inventory
management / procurement, HR / benefits and payroll services now
serves customers in 120,000 locations worldwide and is supported by
a dedicated, unified team across offices in the US, UK, Bulgaria,
China, Australia and UAE.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without
discrimination because of sex, gender identity, gender expression,
sexual orientation, marital status, race, color, age, national
origin, military status, religion, or disability or any other
legally protected status.
Keywords: Fourth, Austin , Software Support Engineer, IT / Software / Systems , Austin, Texas
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