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Software Support Engineer

Company: Fourth
Location: Austin
Posted on: January 16, 2022

Job Description:

We are looking to hire a Software Support Engineer to join our team at Fourth! This position will be responsible for advanced technical support of our products. They will collaborate with our Customer Support, Infrastructure, and Dev teams to identify and resolve problems.

What You'll Be Doing. . .
Collaborate with Customer Support, Infrastructure, QA, and Dev teams to identify and resolve problems on apps running anywhere from desktop PCs, mobile devices, to AWS and Azure.
Keep up with the latest technologies in order to effectively provide advanced technical support
Troubleshoot and debug application software and solve production problems. Identify and resolve problems on apps running anywhere from desktop PCs, mobile devices, and cloud servers/services. Examples: Review Java stack trace and use a debugger to track down server-side bugs, Use Sumo Logic to discover and visualize trends, Leverage browser dev tools to identify performance issues and client-side bugs
Discuss technical issues with a non-technical audience
Participate in an on-call rotation

What You Need to Have. . .
Java programming knowledge
Front-end web technologies including HTML and JavaScript
TCP/IP networking
MS Windows troubleshooting

Our Story
In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world's largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes-from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company's complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE.

Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

Keywords: Fourth, Austin , Software Support Engineer, IT / Software / Systems , Austin, Texas

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