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Web Application Support Tech

Company: Nesco Resource
Location: Austin
Posted on: January 16, 2022

Job Description:

SUMMARY: Your primary focus is to provide technical support to our financial advisors on accessing and using internal websites, applications and third-party systems. This is a customer service role requiring professional and courteous communication with a focus on attention to detail. You will address the users over the phone or via email. You will--be responsible for handling technical support inquiries, resetting user accounts, and managing account access to internal websites. This role requires the ability to learn new applications, and the ability to provide first-class support to our staff and business partners.--The ability to work with minimal supervision is necessary, as is an extremely high degree of accuracy. About the role:--

  • 2 -week training period (paid)
  • Between 100 - 150 tickets/week--Example of support issues you'll oversee in this role include:--
    • Bulk of the cases are typically--"log-in" issues, browser issues, password resets, maybe some Active directory
    • Email routing - setting up new users, journaling the emails through Smarsh (archiving software)
    • Cybersecurity Checks using Entreda
    • All cases come through the Salesforce system so knowledge of Salesforce is a plus.--Required Skills:
      • Prior experience providing remote web application support primarily over the phone
      • Professional customer service attitude and excellent communication skills
      • Ability to manage multiple tasks simultaneously in a fast-paced environment is a must
      • Attention--to detail and a high degree of accuracy
      • Ability to successfully manage client expectations
      • Excellent analytical, problem solving, and communication skills, both verbal and written

Keywords: Nesco Resource, Austin , Web Application Support Tech, IT / Software / Systems , Austin, Texas

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