Level 1 Technical Support

Company: Kforce Technology
Location: Austin
Posted on: January 16, 2022

Job Description:

RESPONSIBILITIES:
A Kforce client is seeking to hire a Level 1 Technical Support in Austin, Texas (TX). Summary: As a Level 1 Technical Support you will handle inbound calls as a Tier 1 Help Desk consultant assisting instore associates with their technical support needs. You will also be troubleshooting client POS systems and hardware/software issues, supporting corporate associates, non-store contractor's with hardware, software, and account administration needs. This position is in a call center environment and consists of 100% over the phone support.

Job Requirements:
REQUIREMENTS:
Experience in an inbound call center customer service or technical support environment
Troubleshooting experience
Connection to reliable internet and able to connect to an ethernet
Bilingual is a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Austin , Level 1 Technical Support, IT / Software / Systems , Austin, Texas