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Technology Support Specialist

Company: EANES ISD
Location: Austin
Posted on: January 16, 2022

Job Description:

Eanes ISD is seeking a--Technology Support Specialist.--We offer great pay and benefits!!*Only applications submitted through the Eanes ISD website will be considered for employment*Please submit your application online at www.eanesisd.net/jobs.Purpose:The Technology Support Specialist position is designed to provide support of technology and related services for Eanes Independent School District and work under the direction of theTechnology Services Department. The candidate is expected to have a strong background in administrative functions related to desktop and mobile operating systems and applications for multiple computing platforms while being able to provide basic network troubleshooting, and demonstrate exceptional customer service to staff, students, and community users of technology.The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required.Required Qualifications:

  • High School Diploma and/or GED
  • Strong technical and communication skills
  • Proficient with business applications Preferred Qualifications:Education/Certification:
    • Associates Degree or Technical Certification from accredited institutionsKnowledge, Skills, and Abilities:
      • Provide tier one helpdesk support
      • Strong customer service and interpersonal skills in order to provide assistance and advice to district stakeholders that use department services and devices.
      • Excellent communication skills, both oral and written.
      • Strong organizational skills with the ability to prioritize tasks/workload, work independently and under pressure.
      • Ability to work effectively with the public and District stakeholders.
      • Ability to think logically, symbolically, and abstractly with attention to detail.
      • Ability to analyze and interpret problems assigned and present results with clarity and precision.
      • Knowledge of Apple and Microsoft productivity applications.
      • Knowledge of Mac computers and macOS operating systems.
      • Knowledge of PCs and Microsoft Windows 10 operating systems.
      • Knowledge of iPad tablets, iOS operating system.
      • Knowledge of classroom A/V equipment including projectors, document cameras, smartboards, and flat panel displays. Experience:
        • 2-5 years supporting desktop and mobile operating systems and applications for multiple computing platforms in a customer-facing role or position.Licenses:
          • Class "C" Operator's Driver's License. Applicant selected must provide a current three- year Driving Record from the current state of residence. If not currently a Texas resident, must obtain a Texas Driver's License within 30 days after entering Texas as a new resident.Major Responsibilities, Duties, and Functions:
            • Work closely with other Support Specialists and district staff to deliver exceptional customer service and support.
            • Image, deploy, and/or provision computers/tablets in large quantities, which will require lifting and moving computer systems and tablets throughout the workday.
            • Maintain accurate records of time spent of work performed via the HelpDesk work order system.
            • Deploy and relocate VoIP phones as needed.
            • Install and maintain cabling systems to support network, audio, and video systems.
            • Maintain and repair A/V equipment.
            • Pursue personal development of knowledge, skills, and abilities necessary for the effective performance of the role.
            • Maintain confidentiality of district, staff, and student information.
            • Maintain professional and consistent regular attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
            • Establish and maintain professional working relationships with co-workers, supervisors, and the general public.
            • Works well with other team members to complete tasks with high degree of initiative and coordination.
            • Exhibit high degree or empathy with a customer service-oriented attitude and disposition; should be exercised at all times.
            • Document all work orders, accumulated knowledge, and techniques in HelpDesk system.
            • Other duties as assigned by supervisor. Supervisory Responsibilities:
              • NoneWorking Conditions:
                The following mental / physical demands and environmental factors can be expected for this position:
                • Reading; ability to communicate effectively (verbally and in writing); load and operate iPads, PC and Mac computers and printers and other office and classroom equipment.
                • Repetitive hand motions; prolonged use of computer terminal; moderate lifting, 15-45 pounds. Constant use of technology. Travel to remote locations within the district.
                • This position may have voluntary and/or required compensated overtime working hours during evenings and/or weekends. Work hours will be generally 8:00 a.m. to 5:00 p.m.
                • Overtime, approved in advance by a supervisor, may be offered and/or required.

Keywords: EANES ISD, Austin , Technology Support Specialist, IT / Software / Systems , Austin, Texas

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