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Technical Support Engineer

Company: Blue Signal Search
Location: Austin
Posted on: January 15, 2022

Job Description:

Our client is an established leader in the cloud industry, delivering open-source software to enterprises and service providers to build and modernize their applications. They are hiring an Technical Support Engineer to assist end users and their businesses with cloud-native applications.

The Technical Support Engineer will be responsible for diagnosing and resolving technical issues surrounding clients' cloud and virtualization platforms. They will assist with customers technical requests through troubleshooting and resolving issues within a timely and customer focused manner.

This Role Offers:
Competitive base salary and a comprehensive benefits package.
Opportunity to work in a technology-forward company that prioritizes quality and efficiency.
Exposure to new technologies and other emerging tech.
Strong mentorship, training, and career advancement opportunities from senior colleagues.
Collaborative learning environment where new ideas and suggestions are not only welcomed but encouraged and acted on.
Team of passionate, experienced, and seasoned professionals at the top of their industry.

Focus:
Troubleshoot, identify, and resolve issues related to cloud-native applications and platforms.
Maintain high client satisfaction by upholding SLAs and customer service strategies.
Support the migration and modernization of existing workloads.
Document customer issues and work cross functionally with product development team to develop solutions.
Escalate issues as needed and draft action plans to address issues with clients.
Communicate technical solutions with non-technical customers.
Interface with clients regarding product changes, inquiries, demonstrations, and QC.
Truly own and sell the value proposition of the company while understanding the industry and the company's advantages.

Skill Set:
5+ years of technical support experience.
BS in Computer Science, Information Systems, or relevant discipline.
Background in customer support, with excellent skills delivering technical solutions to non-technical audiences.
Technical proficiency troubleshooting cloud-native applications, virtualization platforms, and public cloud (AWS, Azure, etc.).
Strong communication, technical documentation, and analysis skills.
Able to interpret problems and present clear, actionable solutions to people across a range of departments.
Industry certifications are a plus.

Keywords: Blue Signal Search, Austin , Technical Support Engineer, IT / Software / Systems , Austin, Texas

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