Technical support Representative

Company: Ledcor Group of Companies
Location: Austin
Posted on: November 22, 2021

Job Description:

Technical Support Representative Location: Austin, TX, United States Job ID: R7588 Job Status: Full-Time Share: Apply NowDescription Job Summary:The Ledcor Technical Support Representative schedules assigns and dispatches preventative maintenance and on-demand work orders to Field Operations Technicians. As well as contributes to optimal utilization of technician resources through effective scheduling and assignment of work orders.*this position will be required to work nights and weekends*Essential Responsibilities+ Creates schedules that result in optimal utilization of technician resources --- Receives inbound service requests via HappyFox and Field Service Lighting (ticketing systems) and then, documents service request details into a work order --- Assesses and assigns priority to the work order --- Monitors and follows up on work order progress to ensure timely completion --- Prepares reports to assist in monitoring work orders and resource planning --- Working in a highly collaborative team to provide an excellent customer experience Qualifications+ --- High School diploma --- One to three years of dispatch, scheduling and customer support experience --- Ability to work well under pressure --- Ability to prioritize work orders based on order of importance and impact --- Ability to understand service request requirements and assign work orders to appropriate Technicians --- Computer proficiency in MS Outlook, MS Excel, along with ability to quickly learn service management databases --- Salesforce (FSL) (preferred) Additional Information:Company DescriptionLedcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. All applicants must be able to show proof of eligibility to work in the United States. E-Verify-- is a registered trademark of the U.S. Department of Homeland SecurityLink to: https://www.uscis.gov/e-verify Additional Information:Company DescriptionLedcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!Employment EquityAt Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging. All applicants must be able to show proof of eligibility to work in the United States. E-Verify-- is a registered trademark of the U.S. Department of Homeland SecurityLink to: https://www.uscis.gov/e-verify Date PostedOct 22, 2021 Applied? Click the icon to share your experience.E-Verify-- is a registered trademark of the U.S. Department of Homeland Security., Austin, TX, United States

Keywords: Ledcor Group of Companies, Austin , Technical support Representative, IT / Software / Systems , Austin, Texas