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Customer Care Mobile Device Technologist - Remote

Company: Medable Inc
Location: Austin
Posted on: November 22, 2021

Job Description:

Company DescriptionMedable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.Job DescriptionHas an absolute passion for the support and well being of every single patient and site staff in every trial Medable supports Creates the best customer support experience in the industry for all Medable users Supports inbound calls, chats, and emails from patients, internal/external customers, sponsors, and vendors Becomes an expert in Medable's product offerings and device technologiesEffectively uses Medable's software and other systems and solutions required to support customers and projects Provide hands-on support, installation, and configuration for Medable's mobile device fleet including all software components, applications, databases, firewall configurations, and moreAssists with the provisioning, setup, and deployment of devices on behalf of Medable's customersMaintains all device and mobile device management platform technical and support documentationAssists with managing global cellular data plans: monitor device usage and billingQualificationsExperience with Salesforce, ZenDesk, Jira or other similar help desk software Strong interpersonal skills and leadership Excellent communicator both orally and in writing High technical aptitude Strong experience in mobile technology - troubleshooting, operating systems, connectivity Able to identify and address issues or risksKnowledge of Mobile Device Management systemsGeneral working knowledge of Android OS and Apple iOSKnowledge of mobile technology - troubleshooting, operating systems, connectivity2 years working in Customer support/Technical Support 1 year experience with clinical trial (ePRO, EDC, mobile) software and hardware (ePRO, EDC, etc) solutions 1+ years in mobile device management / telecommunications (preferred)1+ years experience working in the clinical trial industry (preferred)EducationBachelor's degree or a combination of education and experienceVMware Workspace ONE technical certifications (i.e., VSP, VTSP) (Preferred)Additional InformationSoftware SkillsVMware Workspace ONE, Oracle ERP, Microsoft Office Suite, Google Suite, Smartsheets, Slack, ConfluenceMedable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.by Jobble

Keywords: Medable Inc, Austin , Customer Care Mobile Device Technologist - Remote, IT / Software / Systems , Austin, Texas

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