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Digital Trust Client Technical Specialist

Company: IBM Corporation
Location: Austin
Posted on: May 6, 2021

Job Description:

Introduction Client Technical Specialists (CTS) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTS you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now! Your Role and Responsibilities As a Digital Trust client specialist, you are IBM's technical sales consultant to our clients and a technical sales leader for IBM sales teams. You will learn your client's business requirements, technical requirements, and competitive landscape and apply your technical knowledge and experience to bring new solutions to your assigned clients. You will be responsible for collaborating with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions. You will deliver solution workshops, product demonstrations, technical education, and Proof of Concepts. You will support technical escalations, design solutions, and answer technical questions throughout the sales process in order to progress and close sales and develop customer relationships. You will assist the IBM sales team with quantifying the value proposition of our solutions with clients. The Digital Trust client specialist has an in-depth understanding of products, offerings and services within their specialty as well as strong business acumen. Candidates in this role will be responsible for support of the IBM Security Software Portfolio for your assigned territory. Key Attributes: * Demonstrated technical and business value aptitude * Demonstrated customer-facing, presentation, written communication, and interpersonal skills * Ability to work independently in a mobile environment * Taking initiatives to own accounts and issues and driving team members toward common goal of winning business * Ability to articulate the technical benefits of IBM's IT portfolio products, solutions and services to all levels in customer's organization * Ability to identify the client's business and technical requirements * Ability to build and maintain relationships with key decisions makers and influencers at you clients * Ability to develop and deliver compelling demonstrations, proof of concepts, prototypes, and other pre-sales assets which tie IBM Security solutions to Customer Value. * Ability to assist with Request for Proposal (RFP)/Request for Information (RFI) and other technical questionnaires. * Competency in support training and consulting in post-sales tool and processing deployment situations * Understanding of Information Management surrounding technology at a high level and positioning value props for these products with clients * Ability to provide technical assistance for marketing activities: Regional Workshops, User Group Meetings, Sales Seminars, Meet-ups and Trade Shows Required Technical and Professional Expertise * At least 3 years experience in Information Management technologies * At least 1 year experience in Software Presales, Sales Engineering or Consulting * Solid technical skills in Identity & Access Management (IBM Verify or competitive solution) * Readiness to travel 50% travel annually * English: Fluent Preferred Technical and Professional Expertise * Bachelor's Degree * At least 2 years' experience in Customer Facing Technical Sales * None

Keywords: IBM Corporation, Austin , Digital Trust Client Technical Specialist, IT / Software / Systems , Austin, Texas

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