ServiceNow Technical Architect
Company: Crossfuze
Location: Austin
Posted on: February 24, 2021
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Job Description:
A ServiceNow Technical Architect provides guidance to our
customers related to the processes they are attempting to model and
automate in ServiceNow and develops those solutions for the
customer's ServiceNow environment. In addition, an Architect will
work on developing the Crossfuze product suite and provide
mentoring to less senior technical resources.* Provide ServiceNow
development assistance to customers including, but not limited to,
form configuration, workflow administration, reporting, data
imports, custom scripting and third-party software integrations*
Coordinate with the Crossfuze Engagement Manager or Customer to
understand business requirements and rationale behind changes to
existing functionality as well as new functionality to be deployed*
Lead functional and process workshops with Customer* Translate
business needs into technical requirements* Answer technical and
application configuration questions* Advise internal resources and
customers on ServiceNow process and development best practices*
Create complex technical designs to meet Customer needs* Configure
and customize new applications and modules* Implement new
functionality for customers while using ServiceNow best practices*
Assist in troubleshooting ServiceNow upgrades, patching, and
release management * Provide analysis of problems and possible
solutions * Produce detailed documentation on all work completed*
Lead technical implementation teams including code review for less
experienced consultants* Wherever possible, enable the customer's
ServiceNow administrator(s) to be self-sufficient.* Conduct
technical training and knowledge transfer sessions.* Research
systems and/or programs to determine causes of failure or poor
operational performance; then define, test, and implement detailed
solutions * Other duties as assigned and requestedRequirements*
Excellent communication skills and a strong personal commitment to
quality service * The ability to work independently and with a
team* Ability to work remotely and with remote resources as needed*
Ability to work with different personalities with varied skill
levels* Ability to understand and implement complex end-user
requirements* Ability to effectively organize work across multiple
projects* 5+ years of experience implementing, configuring, and
customizing ServiceNow* Bachelor's Degree or equivalent work
experience* Minimum of 4 years of experience with common web
technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP,
TCP/IP, etc.)* Strong understanding of ITIL methodologies, IT
architecture, JavaScript and web software design principals*
Working experience with IT Service Management processes (Incident,
Problem, Change, Release, SLM, Service Catalog) or Specific process
area.* Working knowledge of relational databases* Directory service
integration experience (Active Directory, LDAP, etc.)* Single
Sign-on using various authentication methods (token, SAML 1.1, SAML
2.0)* Web Services integrations (SOAP, REST)* ServiceNow
Fundamentals Certification required* ServiceNow Implementation
Specialist in two or more applications preferredBenefits* Health
Care Plan (Medical, Dental & Vision)* Retirement Plan (401k)* Life
Insurance (Basic, Voluntary & AD&D)* Paid Time Off (Vacation,
Sick & Public Holidays)* Short Term & Long Term Disability*
Training & Development* Work From HomeEqual Employment Opportunity
Our organization will not discriminate against or harass any
employee or applicant for employment because of race, color, creed,
religion, national origin, sex, sexual orientation, gender
identity, disability, age, marital status, familial status, veteran
status, membership or activity in a local human rights commission,
status with regard to public assistance or any other legally
protected basis, in accordance with applicable law.
Keywords: Crossfuze, Austin , ServiceNow Technical Architect, IT / Software / Systems , Austin, Texas
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