Enterprise Technical Support I - Spectrum Enterprise
Company: SPECTRUM
Location: Manchaca
Posted on: February 23, 2021
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Job Description:
At a glance:
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a
national provider of scalable, fiber technology solutions serving
America's largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprise's
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
Highlights:
As a knowledgeable and confident Enterprise Technical Support I,
you focus on enhancing and simplifying the client experience. With
a positive and patient attitude, you provide frontline assistance
from our 24/7 operations center to business clients who subscribe
to our voice, video, data and managed services. You excel at
connecting with clients, troubleshooting potential technical issues
and proactively addressing situations by providing step by step
directions towards a resolution. You accelerate the resolution
process by collaborating with other departments, such as Network
Operation Centers (NOCs), Network Engineering or Field and Client
Account teams. You thrive in an office environment supporting
clients across the Spectrum footprint. You report directly to the
Manager of Enterprise Technical Support for goals, guidance and
assistance.
Position benefits:
For more information on Spectrum's benefits, please click .
Keywords: SPECTRUM, Austin , Enterprise Technical Support I - Spectrum Enterprise, IT / Software / Systems , Manchaca, Texas
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