Technical Consultant
Company: ForgeRock
Location: Austin
Posted on: February 22, 2021
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Job Description:
About ForgeRockIn today's highly connected digital world,
understanding, managing and securing the identity of individuals
and things is essential to safety and success of both businesses
and their customers. Billions of people connect from anywhere, use
a wide variety of devices and expect a seamless yet secure
experience.The ForgeRock mission is to provide the most simple and
comprehensive Identity and Access Management Platform to help our
customers deepen their relationships with their consumers and
improve the productivity and connectivity of their employees and
partners. Our identity solution enables great digital experiences
and is embedded with a rich set of security, privacy and consent
features. We deliver our platform through both cloud services and
on-premises software.Our customers are some of the biggest
companies, organizations, and even countries in the world. On any
given day, it's likely that the ForgeRock Identity Platform helped
keep your data safe, gave you access to stuff, and supported
trusted relationships between you, companies and the devices you
were using.ForgeRock is headquartered in San Francisco, but we are
a global company with offices in the following cities: Vancouver,
WA; Austin, TX; Munich, Germany; London & Bristol, UK; Grenoble &
Paris, FR; Oslo, NO; Singapore and Sydney, Australia. Please read
more about us at forgerock.com or follow ForgeRock on Twitter at
http://www.twitter.com/forgerock.The RoleAt ForgeRock, our
Technical Consultants are the core of our Deployment Support
Services (DSS) team. Our Technical Consultants are responsible for
providing technical direction, mentoring, and guidance to our
customers and partners on the best practices for deployment of the
ForgeRock Identity Platform.The role is varied at many levels. As a
Technical Consultant, in a given week, you might:* Help a partner
ensure they design a good architecture for a customer* Assist
another customer in finding and resolving an issue that is not part
of our standard product support* Ensure a customer's implementation
adheres to best practices, and present the findings to the
customer's key stakeholders* Balance conflicting priorities when
working with multiple customer projects simultaneouslyOften you
will be the sole ForgeRock representative onsite in a challenging
customer situation. Becoming a trusted advisor to our customers and
partners will be a key factor for success. Travel to customer sites
will be required as part of this role.What You'll Be Doing* The
delivery of technical consulting to ForgeRock partners and
customers from various industries including financial services,
manufacturing, government, utilities and more. This includes
hands-on assistance, customer visits, analysis and report writing.*
Mentoring and assisting in the development of internal and external
technical resources.* Assisting the Support and Sustaining team
with issues requiring deployment expertise.* Developing materials
for the delivery of technical consulting (e.g., best practices,
report templates, delivery guides, knowledge base articles).*
Becoming an active member of the ForgeRock community: writing blog
posts, wiki articles and generally evangelising ForgeRock software
and technology.* Attending ForgeRock and community events.*
Assisting the Sales and Pre-Sales teams regarding technical
consulting delivery and implementation services.If you find
yourself checking off most of the below, this could be the position
for you!* Background in a consulting capacity within the Identity
and Access Management space, including practical System Integration
and Implementation experience* Comfortable with subjects such as
TCP/IP networking, Virtual/Cloud Machines, Network Security (TLS,),
OAuth 2.0, SAML 2.0, OIDC, LDAP, Data Stores* Hands-on
development/scripting know-how, ideally in Java/JavaScript/Groovy*
Skills with DevOps best practices including deployment automation
tools, CI/CD, Docker and Kubernetes * Knowledge of the ForgeRock
Identity Platform* Technical influence of implementation teams*
Excellent communication, both verbal and written; your content will
contribute to the success of our worldwide customer base and
partner network* Self-motivated, willing to take initiative,
organized, able to work unaccompanied and manage communications
appropriatelyLife At ForgeRockWe believe in and facilitate a
flexible, collaborative work environment. We're growing quickly,
but remain true to the innovative, can-do startup values that got
us here. Most importantly, we keep hiring talented, smart, fun, and
genuinely nice people because that's who we want to succeed with
every day. Here are just a few of the things that make ForgeRock
special:* A company culture that empowers you to do your best
work.* Employee Resource Groups that create a sense of belonging
for everyone.* Regular company and team bonding events.*
Competitive benefits and perks.* Recognition programs that reward
employees with meaningful experiences.* Global volunteering and
community initiativesForgeRock is the collective sum of all our
individual experiences, backgrounds and influences and we pride
ourselves in growing and learning together. We are committed to
building an inclusive and diverse environment where everyone's
individuality is respected and everyone has an Identity. In
recruiting for new colleagues, we welcome the unique contributions
you can bring and encourage you to be your best self.We are an
Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex including sexual orientation and
gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: ForgeRock, Austin , Technical Consultant, IT / Software / Systems , Austin, Texas
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