Systems Support Administrator
Company: Kestra Financial
Location: Austin
Posted on: February 21, 2021
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Job Description:
This is an exciting role at the Kestra that will afford the
successful candidate an opportunity to deliver VIP-level support to
internal Kestra employees and leaders in the financial services
industry across the country. The System Support Administrator will
serve as the primary point of contact to personnel seeking
technical assistance and advice across a wide range of systems via
phone, email and in-person. The System Support Administrator will
be empowered to deliver first class support and creative solutions
to facilitate a productive operating environment for all.ESSENTIAL
DUTIES AND RESPONSIBILITIES:* Maintain and troubleshoot PC network
connectivity in order to provide maximum uptime.* Follow standard
Help Desk operating procedures; accurately log all support requests
using request tracking platform.* Research and make recommendations
for new software, solutions, and hardware as needed.* Setup and
test machines for new and / or existing users.* Respond to user
hardware and software problems.* Research, download, and test
patches, upgrades, and service packs to all hardware and software,
under the direction of the supervisor.* Test and document corporate
initiatives as assigned by leadership.* Assist with email
configuration on mobile devices.* Manage Microsoft 365 email
hostingKNOWLEDGE, SKILLS, AND/OR ABILITIES: * General Network
structure, design and administration.* Thorough knowledge of
Windows Operating System.* Thorough knowledge of Microsoft Office
Suite.* Enterprise level Antivirus experience.* Enterprise level
VPN experience. * Experience with multiple technologies including
operating systems, wireless networks, security software, imaging
software, and databases.* Experience with PC hardware build and
troubleshooting.* Familiarity with mobile devices
(smartphones/tablets).* Strong customer service orientation.*
Proven communications and interpersonal skills both via email and
telephone* Good attitude and a desire to help others.* Thorough
problem solving skills.* Ability to perform at a high level in a
fast-paced environment.* Ability to train new individuals, transfer
knowledge, and assume new responsibilities. SUPERVISORY
RESPONSIBILITIES: NoneEDUCATION AND/OR EXPERIENCE: * Bachelor's
degree preferred* Active Directory management (2+ years)* Microsoft
Deployment Tool imaging console (2+ years)* Hardware knowledge for
Dell workstations/laptops (2+ years)* File manipulation, shared
files/folders networking (2+ years)* Experience supporting both
Microsoft and Mac operating systems (2+ years)* Experience with
Microsoft Office Macros (creation and installation)* Or equivalent
certifications/educationCERTIFICATES, LICENSES, REGISTRATION: *
Applicable CompTIA/Microsoft certifications is a plusBENEFITS: A
brand new state of the art building in Southwest Austin with a
basketball court, volleyball court, baseball field, walking trails,
unlimited coffee, tea and sparkling water.Full health, vision,
dental. 401(k) plans along with a host of voluntary plans such as
car insurance, legal services and more.DISCLOSURE:By applying to a
job at Kestra Financial, Inc., you are agreeing to the following
statements:* You acknowledge that Kestra Financial, Inc. is an
"at-will" employer and if you are hired, you will have the right to
resign from your employment at any time, with or without notice,
and Kestra would have the right to modify or terminate your
employment at any time, with or without cause, and with or without
notice.* You acknowledge that if hired, Kestra Financial, Inc. may,
in its discretion, obtain and use background information concerning
your credit, character, general reputation, personal
characteristics, work habits, performance and experience for
evaluation for your potential employment.* You acknowledge that
Kestra Financial, Inc. will require you to complete a Profile XT
assessment during the application process before interviewing with
Kestra. You will receive additional information on this assessment
further in the application process.Powered by JazzHRBc3I9Eed2t
Keywords: Kestra Financial, Austin , Systems Support Administrator, IT / Software / Systems , Austin, Texas
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