Systems Support Administrator

Company: Kestra Financial
Location: Austin
Posted on: February 21, 2021

Job Description:

This is an exciting role at the Kestra that will afford the successful candidate an opportunity to deliver VIP-level support to internal Kestra employees and leaders in the financial services industry across the country. The System Support Administrator will serve as the primary point of contact to personnel seeking technical assistance and advice across a wide range of systems via phone, email and in-person. The System Support Administrator will be empowered to deliver first class support and creative solutions to facilitate a productive operating environment for all.ESSENTIAL DUTIES AND RESPONSIBILITIES:* Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.* Follow standard Help Desk operating procedures; accurately log all support requests using request tracking platform.* Research and make recommendations for new software, solutions, and hardware as needed.* Setup and test machines for new and / or existing users.* Respond to user hardware and software problems.* Research, download, and test patches, upgrades, and service packs to all hardware and software, under the direction of the supervisor.* Test and document corporate initiatives as assigned by leadership.* Assist with email configuration on mobile devices.* Manage Microsoft 365 email hostingKNOWLEDGE, SKILLS, AND/OR ABILITIES: * General Network structure, design and administration.* Thorough knowledge of Windows Operating System.* Thorough knowledge of Microsoft Office Suite.* Enterprise level Antivirus experience.* Enterprise level VPN experience. * Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.* Experience with PC hardware build and troubleshooting.* Familiarity with mobile devices (smartphones/tablets).* Strong customer service orientation.* Proven communications and interpersonal skills both via email and telephone* Good attitude and a desire to help others.* Thorough problem solving skills.* Ability to perform at a high level in a fast-paced environment.* Ability to train new individuals, transfer knowledge, and assume new responsibilities. SUPERVISORY RESPONSIBILITIES: NoneEDUCATION AND/OR EXPERIENCE: * Bachelor's degree preferred* Active Directory management (2+ years)* Microsoft Deployment Tool imaging console (2+ years)* Hardware knowledge for Dell workstations/laptops (2+ years)* File manipulation, shared files/folders networking (2+ years)* Experience supporting both Microsoft and Mac operating systems (2+ years)* Experience with Microsoft Office Macros (creation and installation)* Or equivalent certifications/educationCERTIFICATES, LICENSES, REGISTRATION: * Applicable CompTIA/Microsoft certifications is a plusBENEFITS: A brand new state of the art building in Southwest Austin with a basketball court, volleyball court, baseball field, walking trails, unlimited coffee, tea and sparkling water.Full health, vision, dental. 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more.DISCLOSURE:By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:* You acknowledge that Kestra Financial, Inc. is an "at-will" employer and if you are hired, you will have the right to resign from your employment at any time, with or without notice, and Kestra would have the right to modify or terminate your employment at any time, with or without cause, and with or without notice.* You acknowledge that if hired, Kestra Financial, Inc. may, in its discretion, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.* You acknowledge that Kestra Financial, Inc. will require you to complete a Profile XT assessment during the application process before interviewing with Kestra. You will receive additional information on this assessment further in the application process.Powered by JazzHRBc3I9Eed2t

Keywords: Kestra Financial, Austin , Systems Support Administrator, IT / Software / Systems , Austin, Texas