Software Support Engineer

Company: Oracle
Location: Austin
Posted on: February 20, 2021

Job Description:

Oracle is seeking an experienced, energetic, and enthusiastic Senior Software Support Engineer to join the Fusion Middleware On Premiss and Cloud Services Organization. This role will be instrumental in helping shape Oracles cloud transformation of our SOA products. Fusion Middleware SOA organization provides technical assistance for all Oracle SOA suite products, to customers, partners, consultants and sales engineers, who are developing / running production applications using the Oracle SOA suite of products.Key Skills:* SOA On-prem, SOACS, SOA Marketplace* OSB (Oracle Service Bus)* BPEL (Business Process Execution Language)* Technical JCA Adapters including (FTP, Database, JMS, AQ, MSMQ, MQ Series, UMS, LDAP, Coherence, Socket)* Oracle Weblogic* XML* JMS* Oracle Database* Windows and Unix system administration (Solaris, AIX, Linux, HP-UX)* Java Application Programming Interfaces (API's)Nice to have Skills:* OCI (Oracle Cloud Infrastructure)* Kubernetes/Docker* Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events.* Ability to read and analyze network trace data in detail to understand and resolve inter-server communication issues.* Ability to troubleshoot issues involving platform performance under load.* Ability to read and interpret programming languages at a code level (especially Java).Key Responsibilities:* Provide customer and systems support of SOA suite software and systems.* Clearly document customers' system errors and actions taken in the debugging steps to the resolution of the problem.* Interact with customers, partners, and software developers to provide technical advice and assistance.* Identify and document product defects for Development Engineering and Sustaining Engineering.* Review design specifications, external technical publications and provide feedback for product improvement.* Advanced troubleshooting skills in all areas above.* Excellent verbal and written communication skills in English.* Advanced customer support and communications skills.* Ability to learn new technologies quickly.* Demonstrate strong troubleshooting and analytical problem-solving skills.* Able to multi-task and manage multiple technical issues reported by customersRequirements:* Greater than 4 years experience preferred working on technical projects.* Experience and comfort with web programming technologies such as HTML, JavaScript and XML.* Excellent problem solving, critical thinking, and analytical skills.* Quick learner; able to learn new technologies and new programming languages on own as necessary.* Knowledge of user interface design and web design constraints.* Outstanding oral and written communication skills.* Willingness to work off-hours (nights or weekends) as urgent customer needs dictate.* Committed team player with the ability to function both independently and as part of a team.* Be personable, friendly, and able to work efficiently under time constraints.* In this position, you will routinely act independently while researching and developing solutions to customer issues.

Keywords: Oracle, Austin , Software Support Engineer, IT / Software / Systems , Austin, Texas