AustinRecruiter Since 2001
the smart solution for Austin jobs

Information Technology Specialist

Company: Apex Systems
Location: Austin
Posted on: January 15, 2021

Job Description:

WORK DESCRIPTION:

  • Communicates accurate and useful status updates
  • Conduct research on software and hardware products and technology
  • Performs advanced and escalated end-to-end technical support of field technologies utilizing industry best practices--
  • Performs systematic analysis for identifying and diagnosing faults and determining root causes
  • Performs advanced system administration functions
  • Tickets --- IT target response/resolve times
  • Touch base with each customer group daily
  • Performs complex hardware, software, and applications support and preventative maintenance
  • Ensure software updates (lifecycle management) and perform timely patching with minimal end-user disruption
  • Review vulnerability reports, remedy non-compliance and note exceptions
  • Test technologies per documented test plans (and develop not-yet-created test plans)
  • Perform or coordinate timely hardware repairs, coordinating with IT business, vendors
  • Manage/provision/reclaim equipment, spares, etc. per COA/AE policies and processes
  • Update asset management system with inventory and asset changes per policy/process/training
  • Coordinate with CTM Wireless to ensure timely service to AE business teams
  • Participation in after hours on-call rotation--WORKER--SKILLS AND QUALIFICATIONS--(Required)--Minimum--(Required):--
    8 or more years of experience providing end-to-end support of mobile users, devices, accounts, applications, and connectivity/communications. Relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Properly documents service records and manages customer expectations.--Demonstrates awareness of standards and regulatory requirements related to assigned tasks.--Preferred--(Optional):Years Experience8 -Experience deploying and supporting end-to-end mobile users and technologies3 - Experience supporting mobile device lifecycle (image, configure, update, upgrade, reclaim)5 -Experience configuring and troubleshooting connectivity via enterprise tools such as NetMotion5 - Experience using ServiceNow or similar enterprise ticketing and knowledgebase system3 - Experience remotely updating/patching computers via SCCM or similar enterprise tools3 -Experience supporting mobile/field users8- Experience documenting processes and procedures5- Experience troubleshooting and supporting client/server solutions

Keywords: Apex Systems, Austin , Information Technology Specialist, IT / Software / Systems , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Software Engineering Manager
Description: About CSC Generation: CSC Generation is saving retail. In just four years, we've acquired and turned around several brands to get to a 500M run rate. We've also saved over 1,000 jobs, several companies (more...)
Company: CSC Generation
Location: Austin
Posted on: 01/19/2021

Sales Executive Fiber
Description: As a Sales Executive 1 Fiber, you---ll proactively sell AT T's pre-deployed Fiber Based Broadband network assets. You---ll focus on generating new sales revenue within a module or territory making daily (more...)
Company: AT&T
Location: Leander
Posted on: 01/19/2021

Senior Web Developer
Description: Full stack developer wanted to join our team. Work remote
Company: Fahrenheit Marketing
Location: Austin
Posted on: 01/19/2021


In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Buda
Posted on: 01/19/2021

Sales Executive Fiber Acquisition (West Region)
Description: AT T---s new Fiber Light Green organization has been tasked with building and executing an aggressive Fiber Broadband expansion strategy to increase our wireline focus and success in new fiber lit buildings (more...)
Company: AT&T
Location: Spicewood
Posted on: 01/19/2021

Software Engineer
Description: Austin Fraser has teamed up once again with one of our favorite Austin, TX--clients in their search for a .NET Software Developer. This is a great opportunity for a Mid-level Developer
Company: Austin Fraser
Location: Austin
Posted on: 01/19/2021

Senior Software Engineer
Description: The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.The Senior Software Engineer (more...)
Company: Auctane
Location: Austin
Posted on: 01/19/2021

Senior Frontend Developer
Description: Apex Systems is seeking a Frontend Web Developer Please send your current resume to Liv at llauderdale apexsystems.com Position: Frontend Web DeveloperLocation:--Austin, TexasLength: 6 MonthsIndustry: (more...)
Company: Apex Systems
Location: Austin
Posted on: 01/19/2021

Software Engineer
Description: Position title: Software Engineer IV MUST be authorized to work without sponsorshipLocation: Austin - Texas - USA - 78735Does the position allow for the worker to be virtual/remote Yes but Onsite PreferredLength (more...)
Company: Kelly
Location: Austin
Posted on: 01/19/2021

Sr. Android Software Engineer (REF28103Y) - Visa Digital Dev
Description: Sr. Android Software Engineer REF28103Y - Visa Digital Developer Platform DDP Austin, TXFull-timeCompany Description As the world's leader in digital payments technology, Visa's mission is to connect (more...)
Company: Visa, Inc.
Location: Austin
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds