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Sr Software Engineer; Infrastructure Platform

Company: Genesys
Location: Austin
Posted on: October 19, 2020

Job Description:

Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

Why Genesys needs you:

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.

What you'll do:

In this highly visible position within Genesys, you will be an expert in cloud technologies (Docker-Kubernetes) with a focus area around Queueing and Streaming Systems (Kafka, Zookeeper, Kafka Connect, NoSQL). Multicloud Genesys can run in traditional cloud but also in private edition in a customer's cloud (AWS, Azure, GCP) or On-Premise (VMWare, Openstack etc.).

  • You will provide a technical roadmap and architecture for the Engage Multi-Cloud platform which is based on Docker and Kubernetes but with a deeper focus on database systems. These systems are concerned with latency, resiliency, consistency, availability and typical concerns are around replication, snapshot, recovery-time-objective, recovery-point-objective, backup, chunking etc.
  • Collaborate with microservices teams around Queueing and Streaming systems being mindful of needs like insert rates, message fan-out, topic filters, kafka streams, exactly-once-messaging, lag, skewed partition, brokers, resource usage, missing leader.
  • Work on production messaging and queueing systems on performance tuning, idempotency, retry, poison messages, monitoring and metrics.
  • Design the topology of message pipelines (store and forward), replication, partitioning, message enrichment pipelines, having an understanding of Spark, Flink, Hive and CI/CD for a Kubernetes environment predominantly on Azure and AWS will be helpful.
  • Ability to compare/contrast and tradeoffs across Kafka, Redis Streams, ActiveMQ, RabbitMQ, Amazon Kinesis, Azure EventHub will be useful.

    Who you are:

    • Bachelor's degree in Computer Science.
    • Deep understanding of networking for public cloud (AWS, Azure, GCP) and private cloud (VMWare, Nutanix) and Edge systems.
    • Experience in Kubernetes technologies across multiple platforms (Azure AKS, Openshift, AWS EKS, Google GCP, Pivotal).
    • Strong architectural understanding for large scale distributed microservice and serverless bases systems.
    • Strong hands-on skills in prototyping and experimentation, analysis.
    • Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.


      Check out our benefits and open time off policy at

      Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

Keywords: Genesys, Austin , Sr Software Engineer; Infrastructure Platform, IT / Software / Systems , Austin, Texas

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