Senior Software Support Engineer
Posted on: May 17, 2020
Senior Software Support Engineer
Based in North Austin, TX, we are a publicly-traded biotechnology
software company focused on reproductive and clinical testing
products. We are a collective group of people committed to
improving and in some cases saving people's lives!We are a team of
Software QA Engineers, Data Scientists, Bioinformaticians, and
Product Managers who are passionate about building systems that
will make a real-world impact. Currently, we are looking to bring
on a Senior Software Support Engineer. If you have are proficient
in Java, have a background in providing technical support for
applications in production, and would like to support our various
Laboratory Information Management Systems, Cloud-based Data
Analytics platforms, and our customer applications, we would love
the time to tell you more about this amazing opportunity!
Top Reasons to Work with Us
1. Work with cutting edge technologies and one of the most advanced
products in the diagnostics industry.2. Join a world class
Engineering/PM team with a solid work/life balance and great
flexibility3. Growth, Our trajectory has been on a steady upswing.
We are a continually growing and stable publicly traded company (as
of 2 years ago). 4. Rewarding - Help families identify and manage
genetic diseases5. Stock options/RSUs6. Work with a passionate,
bright, uplifting, and a go-the-extra-mile for your colleague
What You Will Be Doing
- Provide technical assistance to production operations and
research with troubleshooting, diagnosing, and solving product and
environment problems. - Analyze the requirements of research
requests, configures and runs Cloud pipelines to fulfill those
requests, and makes the results available to researchers. - -
Document and maintain a knowledge of the solutions to the problems
to aid in future problem resolution. - Provide technical support
for our various Laboratory Information Management Systems (LIMS)
and Cloud-based Data Analytics software platforms, as well as
customer-facing web applications. - Perform troubleshooting,
debugging, and root cause analysis of product or environment issues
using analysis of log files, problem reproduction, and system
instrumentation. - Track and document all actions taken to address
production issues and follow up with internal users or customers to
ensure satisfactory resolution. - Identify and codify solutions to
frequent issues as documented and scripted processes.
What You Need for this Position
- 5+ years of experience in a similar role. - Experience in Java -
Ability to proficiently read and write code in Java- Experience in
Python and web services (HIGHLY preferred)- Experience with
relational databases is essential, with specific experience with
MySQL- Proficient in SQL - Ability to do JOINs and create tables-
Strong communication and organizational skills - Managing internal
stakeholders/users--Nice to have background/skills/experience:- BS
Degree in Computer Science, similar discipline, or equivalent work
experience. MS preferred.- Analytics troubleshooting experience-
Experience with cloud computing (preferably AWS)- Experience with
Hibernate or Spring- Groovy scripting experience- Experience in the
healthcare or biotech domain- Ruby on Rails experience
What's In It for You
1. Salary (120k-150k)2. Stock options/RSUs3. Competitive Benefits4.
401k Matching5. Game room/TV6. Onsite Dry Cleaning Alteration
Service7. Company Organized Sports Leagues8. Happy Hours/BBQs9.
Onsite Gym10. PTO11. Commuter FSA Program12. Healthy Catered
Lunches13. Schedule flexibility - flexible with working from home 1
to 2 days per week.
So, if you are a Software Support Engineer looking for a rewarding
position with a mission-driven company, please apply today!
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, protected veteran status, or any other characteristic
protected by law.
Your Right to Work In compliance with federal law, all persons
hired will be required to verify identity and eligibility to work
in the United States and to complete the required employment
eligibility verification document form upon hire.
Keywords: CyberCoders, Austin , Senior Software Support Engineer, IT / Software / Systems , Austin, Texas
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