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Senior Software Support Engineer

Company: CyberCoders
Location: Austin
Posted on: May 17, 2020

Job Description:

Senior Software Support Engineer
Based in North Austin, TX, we are a publicly-traded biotechnology software company focused on reproductive and clinical testing products. We are a collective group of people committed to improving and in some cases saving people's lives!We are a team of Software QA Engineers, Data Scientists, Bioinformaticians, and Product Managers who are passionate about building systems that will make a real-world impact. Currently, we are looking to bring on a Senior Software Support Engineer. If you have are proficient in Java, have a background in providing technical support for applications in production, and would like to support our various Laboratory Information Management Systems, Cloud-based Data Analytics platforms, and our customer applications, we would love the time to tell you more about this amazing opportunity!
Top Reasons to Work with Us
1. Work with cutting edge technologies and one of the most advanced products in the diagnostics industry.2. Join a world class Engineering/PM team with a solid work/life balance and great flexibility3. Growth, Our trajectory has been on a steady upswing. We are a continually growing and stable publicly traded company (as of 2 years ago). 4. Rewarding - Help families identify and manage genetic diseases5. Stock options/RSUs6. Work with a passionate, bright, uplifting, and a go-the-extra-mile for your colleague group.
What You Will Be Doing
- Provide technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. - Analyze the requirements of research requests, configures and runs Cloud pipelines to fulfill those requests, and makes the results available to researchers. - - Document and maintain a knowledge of the solutions to the problems to aid in future problem resolution. - Provide technical support for our various Laboratory Information Management Systems (LIMS) and Cloud-based Data Analytics software platforms, as well as customer-facing web applications. - Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation. - Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution. - Identify and codify solutions to frequent issues as documented and scripted processes.
What You Need for this Position
- 5+ years of experience in a similar role. - Experience in Java - Ability to proficiently read and write code in Java- Experience in Python and web services (HIGHLY preferred)- Experience with relational databases is essential, with specific experience with MySQL- Proficient in SQL - Ability to do JOINs and create tables- Strong communication and organizational skills - Managing internal stakeholders/users--Nice to have background/skills/experience:- BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred.- Analytics troubleshooting experience- Experience with cloud computing (preferably AWS)- Experience with Hibernate or Spring- Groovy scripting experience- Experience in the healthcare or biotech domain- Ruby on Rails experience
What's In It for You
1. Salary (120k-150k)2. Stock options/RSUs3. Competitive Benefits4. 401k Matching5. Game room/TV6. Onsite Dry Cleaning Alteration Service7. Company Organized Sports Leagues8. Happy Hours/BBQs9. Onsite Gym10. PTO11. Commuter FSA Program12. Healthy Catered Lunches13. Schedule flexibility - flexible with working from home 1 to 2 days per week.

So, if you are a Software Support Engineer looking for a rewarding position with a mission-driven company, please apply today!
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Austin , Senior Software Support Engineer, IT / Software / Systems , Austin, Texas

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