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Sr. Systems Analyst (Data)

Company: Tucker-Rose Associates, LLC
Location: Austin
Posted on: March 28, 2020

Job Description:

SUMMARY The Operations Triage Group is a team within VA that monitors high-priority incidents affecting major IT systems. The team provides high-level technical support to facilitate resolving the problem and gathers information on the problem status and resolution steps to report to VA senior leadership. The team also tracks and analyzes after-event Root Cause Analysis reports to identify trends and patterns in problems and resolutions. As a System Analyst, Sr on our team, you will be responsible for analyzing data across multiple channels to understand behaviors and performance of enterprise applications. Mine raw, unstructured data using big data tools including SQL, Python, R, Elastic, Kibana, and Tableau. Analyze performance across all engagement channels to understand usage behaviors and areas to further optimize and maximize application reliability. Deliver insights and recommendations on your work. You will leverage comprehension of workflow systems and applications processes within multiple system environments. This work may include support during weekends, holidays, or off-hours, as required. REQUIREMENTS Identify system data sources and the data sets of which they consist. Create automated scripts for data extraction, data cleaning, and analytical processing. Develop descriptive phase historical and current state analytical reports Establish metricsperformance baselines. Provide predictive phase analysis, data quality reports, and trends analysis beyond that of existing state reporting. Iteratively expand and improve existing analytics. Present prescriptive phase analysis provide recommendations based on analysis outcomes. QUALIFICATIONS Bachelor's Degree in Computer Science, Engineering, Math, or Equivalent. 10 years of experience in the applicable technical trades or 18 total years of experience in leu of a degree 5+ years of experience with Pyramid Analytics 3+ years of experience in the ELK stack to include LogStash and Kibana configuration and development. 5+ years of experience with using data science programming languages to include the following Python packages Pandas, Plotly, Sklearn, and Bokeh. Experience with using Microsoft Office, including Word, Excel, and PowerPoint 2+ years independently leading a team to solve difficult technical challenges. Experience with Tableau Desktop and Tableau Prep. Experience using Microsoft PowerBI Experience working with ServiceNow Change Management, Incident Management, andor Problem Management Modules. ITIL v3 Foundations Certification Familiarity with the analytics related to the SRE approach to DEVOPS. Virtual team management.

Keywords: Tucker-Rose Associates, LLC, Austin , Sr. Systems Analyst (Data), IT / Software / Systems , Austin, Texas

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