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Software Support Engineer

Company: onIT
Location: Austin
Posted on: March 27, 2020

Job Description:

Onit is growing and we are in need of an experienced Software Support Engineer . The role provides world-class technical support via phone, email and online, for clients utilizing Onits suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.

Responsibilities:


  • Provide front-line and ongoing technical support for Onits product
  • Develop and maintain expert knowledge on Onits product suite
  • Educate users on all functions and features of our product line
  • Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
  • Participate effectively as an individual and team contributor within a multifaceted technology environment
  • Support delivery and implementation services as necessary

    Skills/Qualifications:

    • Bachelors degree in computer science, MIS or similar discipline preferred
    • 2-3 years of related technical support experience is preferred (SaaS software preferred)
    • Coding experience with languages such as Java, Python or C# would be preferred
    • Database experience is preferred (PostgreSQL or Mongodb)
    • Liquid templating language experience a plus
    • Demonstrated experience with software testing and documentation background a plus
    • Demonstrated ability to quickly understand business requirements and expectations
    • Excellent verbal and written communication skills
    • Detail oriented with strong organizational skills
    • Excellent Microsoft Office Suite and general documentation proficiency
    • Ability to multi-task and prioritize across several projects simultaneously

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Keywords: onIT, Austin , Software Support Engineer, IT / Software / Systems , Austin, Texas

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