Infrastructure Manager

Company: The Agency Worx
Location: Austin
Posted on: March 27, 2020

Job Description:

IT Infrastructure Manager - TOP PUBLIC HEALTH ORGANIZATION - Austin, TX - Full-time Overview The IT Infrastructure Manager is responsible for providing leadership, coordination, communication, and management of the infrastructure team business continuity processes and functions. The IT Infrastructure Manager is accountable for oversight of the day-to-day operational activities of the Technology and Infrastructure team in support of CommUnityCare (CUC), Sendero, and Central Health (CH). This includes prioritizing teamwork efforts anticipating, recognizing and resolving issues overseeing team processes and assessing for areas of opportunity to improve effectiveness and efficiency. The IT Infrastructure Manager will be involved in everything from working with all other internal and external Joint Tech teams and vendors as necessary. The IT Infrastructure Manager will develop tools, processes, and procedures that incorporate best practices for all system hosting and security. This position works closely with the organizational security and privacy officers to enforce and improve security policies related to HIPAA, HRSA, NCQA, and other State, Federal, and accreditation requirements. The IT Infrastructure Manager is responsible for communicating barriers to the Joint Tech Directors and CIO and is responsible for adhering to the expectations of the CIO. The IT Infrastructure Manager will be expected to perform other duties as assigned to execute on the tasks related to the Enterprise and IT initiatives Responsibilities bull Directly manage staff, including hiring, firing, assigning and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews. bull Analyzes technology and infrastructure problems and develops solution-focused recommendations bull Performs vendor management and oversight as needed bull Designs, implements, and supports computing platform hardware, software, operating systems and infrastructure standards to meet application availability and performance requirements bull Works with other staff to serve as a Subject Matter Expert to effectively identify and communicate risks and assist with implementation bull Provides hardware and software support on installed systems to include the configuration, maintenance and update of these platforms bull Develop metrics to establish SLAs for systems, vendor services, as well as internal support process. bull Ensures systems are capable of being managed and monitored for availability and performance against overall Service Level Agreements (SLAs) criteria including reporting of capacity, utilization, trending and forecasting bull Create automated processes for system monitoring and administration bull Conducts research and analysis of new tools and technologies to improve existing solutions and to fulfill new system requirements bull Analyze current capabilities and projected organizational growth needs to ensure infrastructure can adhere to established SLAs bull Participate in maintenance and incident response functions and respond promptly to platform, application and data process issues in local and remote locations bull Create and document processes and procedures related to computing platforms, technologies, and system configurations bull Provides regular status and project updates to leadership including regular trends and statistics related to systems and overall health and metrics of the current infrastructure. bull Must be able to work outside of standard business hours. This position requires, on occasion, the ability to work evenings, weekends and holidays KnowledgeSkillsAbilities bull Designs and deploys innovative platform support methodologies and tools. bull Strong problem-solving and analytical skills with the ability to manage multiple priorities bull Ability to work and lead in a rapidly changing and expanding environment while keeping long-term goals in sight bull Critical thinking and decision-making strong facilitation and communication skills bull Self-motivated and well organized bull Strong customer service skills bull Attention to detail and accuracy bull Adaptable and responds willingly to change bull Excellent technical and practical skills with proven expertise and experience in technologies used in computing systems to include, but not limited to planning, management, configuration and administration of the following Linux (CentOS) Storage (SAN, DAS, iSCSI, NAS), Scripting (Python, Perl, Bash) bull Expert knowledge, skills and experience of servers, storage, virtualization, cloud, network and telecom technologies bull Superb troubleshooting and analytical abilities with accuracy and attention to detail and the ability to solve problems under pressure and tight deadlines bull Proven track record of delivering IT solutions and ability to be agile and work in a distributed environment bull Ability to collect requirements, conduct briefings presentations and ability to document policies and procedures, proposals, system configuration and change information bull Strong understanding of planning, design, implementation and support of web based applications People ManagementDepartment ManagementBusiness Unit Management bull Attempts to resolve issues andor questions identified by team before escalating to the director bull Sets a standard for performance excellence while developing and maintaining a culture of collaboration, accountability and transparency bull Actively communicate to share information and set internalexternal team expectations bull Strong leadership and coaching skills with an ability to bring people together from disparate groups into a single, cohesive and high functioning team bull Ability to oversee a team who develops andor supports a wide array of systems and applications (e.g., clinical systems, financial applications, human resource applications, telecommunication systems, patient facing systems, etc.) bull Strong understanding of and ability to facilitatelead Agile and test-driven development methodologies. bull Elevates staff by coaching, inspiring confidence in others, and facilitating employee development to support the advancement of Joint Tech and Enterprise goals bull Demonstrate worth by being proactive, mentoring, and showing concern for the success of everyone. Qualifications MINIMUM EDUCATION Bachelorsrsquo degree in a technology-related field MINIMUM EXPERIENCE bull 5 years of experience as Systems Engineer with hands on experience in infrastructure design, automation and management of the systems, network, and databases within an enterprise environment. bull 2 years of supervisory or managerial experience managing technical employees bull Experience in designing, developing and implementing enterprise level system database and network solutions to meet current and future business needs. bull Experience with the creation and implementation of process, procedures and result metrics for the purpose of continuous operational improvement and SLA creation and adherence. bull Experience with high density Wi-Fi design, troubleshooting and maintenance. bull Experience supporting a large-scale Citrix XenApp environment for remote delivery application. bull VMWare vCenter design, deployment and management in a large-scale environment, as well as SAN and the systems needed to support a large virtual environment. bull Extensive Linux and Windows web server experience with administration and automation on a large scale. bull Experience with firewall implementation, support and maintenance, and strong understanding of network security. bull Experience implementing and maintaining Active Directory and Group Policy Administration to deploy applications and patches for a large environment. bull Domain and DNS management, along with SSL certificate management in an enterprise environment. bull Experience managing O365. PREFERRED EXPERIENCE bull Experience working as a systems engineer in a healthcare environment supporting an EHR platform bull Experience managing a SaaS platform, or Cloud Hosted Infrastructure (AWS, Azure or Google Cloud)

Keywords: The Agency Worx, Austin , Infrastructure Manager, IT / Software / Systems , Austin, Texas