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Salesforce Platform Developer

Company: GlobalLogic, Inc.
Location: Austin
Posted on: February 16, 2020

Job Description:

Job DescriptionWrite high-quality designs and code to solve real-world cloud customer problems using SFDCWork collaboratively with non-eng stakeholders and other eng teams to identify and implement technical solutions to efficiently scale Cloud Support's operations.Manage the development, configuration, and deployment of SFDC modules to fulfill Cloud Support strategies.Minimum Qualifications:BA/BS degree in Computer Science, similar technical field of study or equivalent practical experience.Certified Salesforce Platform Developer I5+ years of experience with the configuration and custom development for several CRM modules in SFDC.Experience integrating SFDC with multiple business applications.Experience with one or more general-purpose programming languages including but not limited to: Java, C++, Python, JavaScript or other scripting languages.--Preferred QualificationsExperience with Salesforce CRM customization & development, with emphasis on the Salesforce Lightning Platform.Experience with designing data models for complicated business requirements with an understanding of Salesforce's database fundamentals.Experience integrating Salesforce with external systems & applications. Knowledge of Salesforce APIs (SOAP, REST, Bulk, Metadata) and best practices for common integration scenarios.Deep knowledge of Salesforce's multi-tenant environment, data model, Apex typographic conventions & transactions, execution governors and limits.Experience with using GIT as a version control system for development.Experience with writing unit tests, integration tests & UI tests for SFDC apps.CRM domain knowledge with relevance to the cloud industry and its support channels.Certified Salesforce Application or System Architect credentials.Cloud business is expanding across the globe and this project owns all business optimization functions for Cloud. It includes building infrastructure and toolings for all things related to Customer's Success in the cloud business. Here are 3 major initiatives: Unified ticket/case routing solution for Cloud customers: The goal of the project is to connect a cloud customer to the most suitable call center agent regardless of channel(for e.g. email, chat, phone) - potentially using ML to ensure that customers are getting the best experience.Building support APIs for enabling customers to file cases - redesigning from the ground up to make this support experience more intelligent and delightful for customers as well as the support agents.Build a brand new cloud support website from scratch to bring all cloud support channels across all cloud products in one single place. - provided by Dice

Keywords: GlobalLogic, Inc., Austin , Salesforce Platform Developer, IT / Software / Systems , Austin, Texas

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