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Head of Technology Customer Support & Success

Company: ExecuNet
Location: Austin
Posted on: February 15, 2020

Job Description:

We're looking for an experienced technology leader to join the CSS Operations Enablement Team to ensure scale over the next 3-5 years by focusing on operational tooling, people systems tooling, and product influence tooling. If you are passionate about delivering big outcomes and enabling a high-performing team then we need you! You'll work together with other senior leaders and subject matter experts to deliver impactful outcomes to the organization. You'll bring order and focus while leaving room for flexibility and innovation. You'll promote infectious urgency around you, you'll be a mentor, multiplier, influencer, negotiator, and awesome communicator rolled into one. More about you You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook. When you encounter a problem you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in change management and turning information and questions into action. You're comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro. You can quickly learn and be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done. What you'll be accountable for:Delivering scalable solutions for engineer operational tooling, people systems tooling, and product influence tooling (across all of our platforms and products).Designing the long-term architecture for our tooling ecosystem.Authoring and delivering effective OKRs on an annual operating plan that supports and accelerates CSS and Company goals.Developing, monitor, and drive the Key Business Metrics that demonstrate health and performance for your business unit.Growing the team from six people to 18 across four offices in nine months, including leadership roles. Current team roles include developers, data engineers, and solution engineers.Building partnerships with key members within and outside of the Customer Support and Success (CSS) organization, including R&D, IT, Design, Risk and Compliance, Platform Engineering, Talent Acquisition, etc.On your first day, we'll expect you to have:10+ years delivering successful transformations affecting large, complex, customer-facing systems and processes.Methods for success in high-growth organizations with senior cross-functional stakeholders.Experience managing a global team (we're currently in Austin, Amsterdam, Sydney and will be growing in Bengaluru this year).A solid foundation in technology, software development, and system administration allowing you to challenge the team, suggest technical alternatives, and recognize excellence.Strong communication skills with the ability to explain technical concepts to business audiences, and to explain business processes, concepts, challenges, and issues to technical resources.Problem solving aptitude with strong intellectual curiosity.

Keywords: ExecuNet, Austin , Head of Technology Customer Support & Success, IT / Software / Systems , Austin, Texas

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