Technical Support Engineer - Austin, Texas

Company: Kapsch TrafficCom
Location: Austin
Posted on: January 17, 2020

Job Description:

The Role: As part of the Software Operations and Maintenance group, you will be supporting, maintaining and enhancing existing transaction systems running on the Oracle RDBMS. The Technical Support Engineer shall work collaboratively with database operations and software engineering in diagnosing and fixing production database issues, automation and streamlining our operations and code release processes, Build and maintain tools for deployment and monitoring operations, performing software maintenance and configuration, implementing the fix for internally developed code(PL/SQL, Python, BASH), troubleshoot and resolve issues in our development, testing, staging and production environments. Responsibilities: Maintains and troubleshoots Database code for Kapsch projects already in operations. Develops and improve operational practices and procedures Ability to multi task and prioritize activities so as to complete tasks and objectives independently and fully Participates in consulting support on projects and existing system support issues Evaluates software packages and make recommendations to management Identifies problems before they happen and implement solutions that detect and prevent outages Identifies conflicting business practices and integration issues, suggesting alternative solutions Able to communicate proficiently with other team members as well as business stakeholders Establish and co-ordinate software maintenance activities across different regions Provides technical expertise and leadership to support teams in the analysis, design, test and support of tolling business applications Interfaces with client, software operations and developers to ensure that solutions are implemented accurately What's in it for you? Solving complex problems that improve daily the lives of people around the world Opportunity to work with cutting edge technologies in a high-growth industry Career growth and stability Casual work environment with flexible work hours Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents What we are looking for: Minimum of a Bachelor's degree and 5 years of experience providing development/technical engineering and operations support in a mission critical transaction processing environment. In Lieu of a Bachelor's degree, 4 years of additional relevant work experience and/or trade school is acceptable Experience in Relational Database Management Systems (RDBMS) is critical Experience in 24x7 production operations, preferably supporting a highly available environment is critical Knowledge of relational databases Oracle/PL SQL Strong understanding on networking basics, OSI model and networking protocols. Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems. Creative and good understanding of object oriented systems. Proven ability to research, evaluate, and select products/tools needed to meet business requirements Strong analytical, problem-solving, and conceptual skills Easily relates well with others, answers questions clearly with confidence and asks the right questions to get better understanding. Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms Our top Candidates will have: A Solid Linux background strongly preferred Exposure to Object Oriented programming concepts is preferred Regional travel is estimated to be around 10 to 15% in this role . Applicants should be aware that, if hired, they will be part of an on call rotation Dice Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. - provided by Dice

Keywords: Kapsch TrafficCom, Austin , Technical Support Engineer - Austin, Texas, IT / Software / Systems , Austin, Texas