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Sr.Technical Trainer

Company: Forcepoint
Location: Austin
Posted on: December 6, 2019

Job Description:

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding peoples intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit ****************** and follow us on Twitter at @ForcepointSec. We are seeking a Sr. Technical Trainer who will be responsible for the development and delivery of technical training for Forcepoint Network Security. The Network Security Technical Trainer will be part of Forcepoint Technical Learning Services Organization as part of a growing, global team of Technical Trainers and Curriculum Developers creating and delivering modern and engaging training across multiple delivery modalities. In your role, you will build and deliver exceptional technical training on Forcepoint Network Security for our customers, partners, and employees. You will collaborate with Forcepoint Trainers, Learning Program Managers, and business stakeholders plan and develop Forcepoint Network Security technical training for external and internal customers around the world. Using a strong, working knowledge of instructional design principles and adult-learning best practices, as well as using a variety of curriculum development tools and methodologies, you will bring your experience of end-to-end design and development of technical training courses to develop, deliver and maintain a suite of highly technical, yet engaging training courses. You will ensure that training materials are suitable for the context and environment that we operate in, with differing audience capabilities and level of technical expertise. You will be an innovative and creative individual, who can simplify and conceptualize technical material into effective training. Key Performance Areas - Align the Forcepoint Human Point strategy within the delivery of training to ensure that students understand how the Human Point strategy is realized in our products and solutions - Build knowledge of, and stay current in Forcepoint products and solutions, and associated offerings - Act as technical training lead across all delivery modalities for an individual Forcepoint product/solution - Deliver highly technical, detailed, and engaging training using multiple delivery modalities on Forcepoint Network Security - Provide intermediate level and advanced level technical education and training in both formal and informal instructional settings on 2-3 Forcepoint products in both virtual and classroom delivery - Deliver blended modality (virtual and classroom attendees) courses - Participate in beta deliveries of new courses and drive continual improvement of assigned courses based on feedback - Create, update, troubleshoot and maintain complex virtual lab environments - Become technical expert on Forcepoint cyber-security portfolio and their interaction with 3rd party network services/devices - Understand and be able to explain/train on product architecture and internal module workflow - Design and create highly technical, detailed, and engaging training using multiple delivery modalities on Forcepoint Network Security - Work with Subject Matter Experts to ensure that all technical content in assigned courses is relevant and up-to-date - Update or amend previously developed technical training courses to meet current standards or solution requirements - Meet with Subject Matter Experts to evaluate and recommend suitable e-learning solutions for new courses - Use sound instructional design techniques to analyze, design, and develop technical training courseware - Define appropriate learning objectives and create knowledge checks and assessment questions to support the validation of learners knowledge based on course content - Create media assets or leverage existing assets, perform image manipulation/optimization and modification of design layout to suit changes in the content - Drive all quality reviews, including user acceptance testing for all assigned courses - Participate in eLearning development as SME, content reviewer, and narrator - Act as Project Manager to lead medium team activities during training improvement projects across multiple products - Exercise independent judgement in developing methods, techniques, and criteria for achieving objectives - Develop strategies and sets functional training direction for training delivery - Participate in cross-organizational, multi-function teams with scope outside of training - Provide mentoring and guidance to lower level Technical Trainers In order to be successful in this role, we need someone who has: - BS Degree in Math, Computer Science or Instructional Design, or equivalent work experience - Experience with Analytics / Machine Learning / Deep Learning a plus - 5+ years of experience in the corporate training space, specifically in the execution of all phases of technical training curriculum creation (and ideally delivery) - 5+ years delivering technical training courses for enterprise-class software, appliances and cloud-based solutions in support of a global software or cyber security company - 5+ years working experience with network proxies, NGFW, SIEM, PKI / Identity Management, API development, analytics / Machine Learning - Technical certification a plus: CCNA, CCNP, CISSP, SSCP etc. or equivalent experience - Experience gained in developing technical training courses for enterprise-class software, appliances and cloud-based solutions in support of a global software or cyber security company - A strong understanding of adult learning principles, methods, theories, concepts, and techniques with proven experience in creating technical training course to these principles - Understanding of, and experience with, developing technical training content suitably for global cultures - Excellent written and verbal English skills for the purpose of documentation development, curriculum development, editing and communication - An acute attention to detail and accuracy - Strong organizational and time management with the ability to follow through on multiple tasks and projects in parallel - Ability to organize and work under strict deadlines while producing quality deliverables - Highly self-motivated with the ability to work independently and as part of a global agile team

Keywords: Forcepoint, Austin , Sr.Technical Trainer, IT / Software / Systems , Austin, Texas

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