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Departmental Trainer (Claims)

Company: FirstCare Health Plans
Location: Austin
Posted on: July 13, 2018

Job Description:


Under general supervision, the Departmental Trainer I designs and conducts departmental training programs to ensure end users are able to effectively use programs, tools and processes. The Departmental Trainer monitors and reports the effectiveness of the training on employees during the orientation period.


  • Develops, conducts, and schedules all training for new and existing departmental employees, coordinating with department management staff
  • Identifies ongoing training needs and plans and conduct training as needed
  • Updates and distributes company intranet resources and other online materials that relate to job knowledge and/or training.
  • Reviews department manual regularly to monitor condition of materials, validate content, identify gaps, and recommend updates.
  • Provides recommendations to management for procedural improvements to support the department.
  • Communicates with trainees via weekly meetings to discuss changes to policies/procedures, problem identification and resolution, and implementation of new processes
  • Monitors trainee progress, giving trainees daily feedback and informing supervisor on a weekly basis of each trainee's overall status
  • Audits trainees' daily work to identify areas which may need improvement
  • May handle escalated issues within the department and support staff as needed.
  • Must be able to work flexible work schedule to ensure deadlines and business needs are satisfied
  • Other duties as assigned


    • Directly supervises new hires while they are completing their initial training period
    • Carries out supervisory responsibilities in accordance with FirstCare's policies and applicable laws.


      • Bachelor's degree preferred; coursework and/or degree in education helpful. Specialization in workplace education desirable.
      • 2 or more years of experience in related subject matter.
      • Prior training experience preferred.
      • Knowledge of computer software and hardware to produce training materials, schedules, and documents.
      • Excellent organizational, interpersonal and communication skills required.
      • Knowledge of medical terminology, coding (CPT-4, ICD-9), CRT and 10-key capabilities, and multi-product business lines.
      • Ability to work under stress and handle multiple tasks while maintaining a high level of quality. Adaptability and flexibility in a changing environment required.

        FirstCare Health Plans is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetics or any other basis prohibited by law.

        Keywords: FirstCare Health Plans, Austin, Departmental Trainer (Claims), Human Resources, Austin, Texas

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