Patient Services Representative - 17.12/hr-18.80/hr

Company: Aston Carter
Location: Austin
Posted on: June 24, 2022

Job Description:

Description:

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for serving as the initial point of contact for new and established patients. Functions include appointment scheduling, providing information about the status of patient prescriptions, serving as a single point-of-contact for community providers serving patients, and relaying messages to clinic staff as needed.

Responsibilities:

Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments, using a multiline phone, and performing data entry into the NextGen Electronic Practice Management (EPM) system.

Accurately and promptly schedule, reschedule, and cancel physician patient appointments for the convenience of the patient and/or their representative. Maximize resources through efficient scheduling practices.

Identify urgent scheduling needs and prioritize them with the appropriate clinic.

Resolve patient inquiries as directed.

Facilitate financial screening services.

Ensure a positive patient experience through professional interaction with patients and proper phone greeting etiquette.

Maintain strict confidentiality of personal health information (PHI).

Meet or exceed identified patient experience metrics

Schedule appointments accurately and efficiently, using established guidelines.

Follow standardized patient scheduling practices, utilizing telephone scripts as provided.

Skills & Qualifications:

-1 year of call center, medical office, scheduling/appointment setting, or admin assistant experience

-Bilingual is preferred, but not required

*Must be COVID Vaccinated

Pay:

$17.2/hr - $18.80/hr

Shift:

Training = 8am - 5pm

Shift after training = 9am - 6pm

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Austin , Patient Services Representative - 17.12/hr-18.80/hr, Human Resources , Austin, Texas