Food Runner $15/HR+TIPS!

Company: Soho House Austin
Location: Austin
Posted on: January 15, 2022

Job Description:

At Soho House the floor team reports to the Food & Beverage Management team and the General Manager. The team is comprised of problem solvers who are approachable and passionate about providing rememberable experiences through food, drink and culture. They are adaptable, team players who thrive in fast paced environments and proactively take ownership of delivering results and humbly providing rememberable experiences.

At Soho House a Runner is responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers. A Runner also assists the servers in providing quality hand plated service to all guests who come to Soho House. As a Food Runner, your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

A successful Runner thrives in a fast-paced environment, can problem solve in high-pressure situations and remain calm, approachable and professional.

Main Duties

Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders

Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options

Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported.

Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests

Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable

Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to

Clean and stock server alley and expo area

Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests

Required Skills/Qualifications

Must be at least 18 years of age

Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure

Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests

Must be able to demonstrate competency as outlined in the training schedule and Club School

Must be able to work flexible shifts and schedules, including weekends and holidays as needed

Ability to take direction, work in a team environment and autonomously

* Tips certified and POS knowledge

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Must be able to work on your feet for at least 8 hours.

Fast paced movements are required to go from one part of the club to others.

Must be able to move, pull, carry, or lift at least 40 pounds.

Occasionally kneel, bend, crouch and climb as required.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether youre seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Family Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Keywords: Soho House Austin, Austin , Food Runner $15/HR+TIPS!, Human Resources , Austin, Texas