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General Manager 3 - Environmental Services / Custodial

Company: Sodexo
Location: Austin
Posted on: October 22, 2019

Job Description:

Unit Description Sodexo is seeking an energetic Environmental Services / Custodial General Manager 3 for St. David's South Austin Medical Center, located in Austin , TX. This hospital is part of HCA's Central / West Texas Division which was the recipient of the Malcolm Baldrige National Quality Award in 2014. The ideal candidate some be a "Hands-On" Manager, handling day to day operational functions, employee relations, safety, training, and mentoring with unit operating systems experience. This GM will oversee a team of 57 FTE's. As the senior-most person, the GM will be responsible for (including but not limited to) quality assurance, staff training, payroll, scheduling, rounding, patient /customer satisfaction, and safety. This position is Monday-Friday 8:00 a.m. - 5:00 p.m. may include some weekends and holidays. The candidate must be/have:

  • Flexible and have the ability to work in a fast-paced environment.
  • Customer focused to enhance and improve HCAHPS score.
  • Actively involved in Diversity Awareness.
  • Able to lead and strong communication skills.
  • Results and safety driven.
  • Strong financial acumen (budget process)
  • Prior high level ES ops manager or mid-level ES GM required.
  • Bilingual is a plus but not required.
  • Must have prior contractor experience with proven track record in health care ES. Working for Sodexo: Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America. We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance ... every day. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. We are looking for a candidate who:
    • is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;
    • is an expert in building and maintain strong customer / client relationships
    • possesses strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
    • has 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;
    • can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;
    • has experience effectively managing projects within agreed upon timelines;
    • is proficient with computers and other technology;
    • has experience with vendor and contract management, as well as union and contract negotiations;
    • has strong financial acumen and budget management experience Key Responsibilities:
      • Responsible for driving client and patient satisfaction scores
      • Provides a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
      • Works with the Environment of Care Committee and Infection Prevention Director
      • Effectively manages the Unit Operating System
      • Supports a diverse and inclusive workforce Benefits Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. Apply Now! Are you ready to start your Sodexo career? Apply now! Not the job for you? At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs. Click here to learn more about our benefits: https://www.sodexousa.com/home/careers-usa/why-choose-us.html Click here to learn more about Sodexo EVS and join our Talent Community: http://www.sodexohousekeepingjobs.com Position Summary Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement. Key Duties- Establishes safe work environment for clients/ customers/staff. - Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement - Fully implement and adhere to the Sodexo Clients for Life process- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes. - Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.- Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.- Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments. - Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership- Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 5 years Basic Functional Experience - 5 years Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Austin , General Manager 3 - Environmental Services / Custodial, Hospitality & Tourism , Austin, Texas

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