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Call Center / Customer Service (78729) Temp to Hire / Part Time

Company: Kelly Services
Location: Austin
Posted on: July 14, 2019

Job Description:

Job Description

o Planned shift: Part-Time role starting between 9am and 10:30am.

o High volume inbound call center. May take 20-30 calls a day.

o Greets customers in a courteous, friendly and professional manner. Actively listens to caller to assess and clarify service needs.

o Resolves customer service issues by processing transactions within scope or engaging other corporate resources as required. Documents all customer inquiries and issues using Customer Relationship Management application.



Requirements

o 1 year high volume inbound Contact Center experience or at least 3 years in customer service role

o PC knowledge of Microsoft Office including Word, Excel and Outlook.

o Written and verbal English language skills required.

o Additional language skills of Spanish and/or French an asset.

o Ability to multitask and thrive in a fast-paced team environment.

o Ability to work independently and efficiently to meet deadlines and goals.

o A detail orientation and ability to work in an environment of ambiguity.



Highlights

Kelly Temporary Employee Perks:

Kelly-sponsored Affordable Care Act health care coverage available for eligible employee

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts

This is an immediate-fill, temporary to permanent position! Only candidates with related and recent experience as Customer Service / Customer Care / Customer Solutions will be contacted for an interview. This is a high-level customer service and administrative role, computer proficiency is a MUST.

Thank you!

Why Kelly®?At Kelly

Services®, we work with the best. Our clients include 95 of the Fortune

100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.About

Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Austin , Call Center / Customer Service (78729) Temp to Hire / Part Time, Hospitality & Tourism , Austin, Texas

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