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Customer Service Support

Company: Vaco Technology
Location: Austin
Posted on: June 21, 2019

Job Description:

The Team This team aims to drive awareness and adoption of a tech industry leading cloud platform in the global startup community. Startups are full of developers and are almost entirely cloud native. They are often the earliest adopters of new technologies. A startup founded today could become one of the platform's biggest customers by 2020. The global team is driven, scrappy, and ready to make an impact on the growth of the platform! You'll be the face of the program, interacting with startups andor partners who may or may not currently be a part of the platform. You will also be responsible for processing multiple application types (i.e. upgrade or extension applications) so startups can continue to engage and grow with our program. The team loves working with and supporting startups and is passionate about making the business run smoothly through efficient operations. Responsibilities Provide top-notch customer support for startups and partners that have encountered operational issues with the startup program such as extension requests, billing questions, transfer of credits, confusion in using our software tool etc. Correspond with customers through email, phone, and chat support channels Respond promptly and professionally to quickly resolve these issues or escalate them as needed. Contribute to documentation to enable repeatability and scaling of support efforts. Work through our processing workflow including the processing of applications, extension, upgrades, etc. Preferred qualifications 3+ years in a customer facing role (either in person support or onlinephone support) and passionate about providing great customer service. Proven track record of excellent problem-solving and analytical thinking. Attention to detail and a passion for improving existing processes to make them more efficient. A passion for the startup community and Google's role supporting it as well as a desire to be part of an ever changing, exciting team. Ability to quickly learn and navigate through different tools (Salesforce, email tools, external data sources, reporting dashboards, etc.) Solution-oriented with the ability to work in a fast paced and dynamic environment. Demonstrated cross-functional andor cross-organizational relationship-building skills. Experience working with startups is a plus.

Keywords: Vaco Technology, Austin , Customer Service Support, Hospitality & Tourism , Austin, Texas

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