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Customer Service Representative- Weekend Overnight Shift

Company: Zengistics
Location: Austin
Posted on: May 18, 2019

Job Description:

Zengistics is a transportation and freight management company specializing in helping commercial shippers move their freight throughout North America. Our mission is to provide optimal customer service by utilizing our transportation software platform to ensure that our customer's product arrives safely and on time. Zengistics is consistently growing and is looking to add a new member to the team. This is for a Friday- Monday 7pm- 6am shift. As a Driver Services Coordinator you will focus on cultivating, and maintaining relationships with carriers from all over the United States. Using various means of communication, as well as an in-house state of the art technology platform, you will ensure that Zengistics provides elite quality service This. role is high energy and extremely fast paced. The Driver Services Coordinator will report to the Director of Operations Essential Functions:

  • Outbound and inbound calls to drivers,dispatchers, dock managers and logistics professionals.
  • A sense of urgency to prioritize key tasks and work with multiple orders in a fast-paced environment
  • Tracking and tracing shipments in transit
  • Accurately identifying and decoding problems/issues and relaying the information to the appropriate parties.
  • Internal communication with between Operations and Carrier Sales teams. Requirements
    • High school Diploma required/BA/BS preferred
    • 2-3 years of customer service work required
    • Basic data entry experience
    • Bilingual is a plus Benefits
      • Competitive base salary
      • Partial cell phone reimbursement
      • 100% company-paid health benefits
      • Voted one of the best places to work in the Austin American Statesman 2018
        • Free parking
        • 401k Employer Match
        • Fully stocked kitchen
        • Monthly catered lunch
        • Top of the line equipment and software programs
        • Wellness Program
        • Significant advancement opportunities for outstanding performers
        • Brand new office on Austin's Historic Rainey Street
        • Casual dress code If you are located in the Austin, TX area and would like to be a pivotal piece of a growing team, please apply!

Keywords: Zengistics, Austin , Customer Service Representative- Weekend Overnight Shift, Hospitality & Tourism , Austin, Texas

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