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Bilingual Contact Center Customer Service Inbound I

Company: Kelly Services
Location: Austin
Posted on: February 15, 2019

Job Description:

Job Description Kelly Services: Bilingual Contact Center Customer Service Inbound I $14.50 1st Shift $15.00 2nd shift Position Starts 4/1/2019 Must be bilingual in English and Spanish. Must have all screening test scores on the resumes. Call center experience is very preferred, but they can have no call center experience. 2 years of customer service experience. High school diploma. Steady job history. Manager will be looking at roles for 1 year and anything lower than 1 year, please specify why. Must read the attendance policy to the candidate and write in the submission template they have agreed to the policy. Nice to have skills Call Center experience. Roles and responsibilities The roles are opening due to attrition, peak season, and high volume. They will mainly be working on pre-paid accounts and teen accounts. 80% of calls are on unbankable, transaction history, replace cards, loading cards, and self service help. Preference on industry background or previous companies worked for? N/A Duration of assignment and possible extensions 4 months with possible extension or conversion Interview timeline and process 45 minute interview 30 minutes English and 15 minutes Spanish 3 part assessment (1st part vocabulary, 2nd call flow situation role play in Spanish, 3rd conversation in Spanish) Qualifying questions required for candidate submission Please call me to 210-384-0903 Ext 205 cidalin.monreal@kellyservices.com Requirements Bilingual Contact Center Customer Service Inbound I must have punctual, regular and consistent attendance. -Customer service experience required; Prior experience in contact center, financial industry or ecommerce environments is strongly preferred. -Demonstrated dedication to quality and customer service based on the customer-s needs. -Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required. -Requires efficiency, accuracy and attention to detail. -Computer experience within Windows environment as well as ability to navigate the internet, utilize computer shortcut functions, and navigate through multiple program platforms. Highlights Highlights for Bilingual Contact Center Customer Services Inbound I AS A KELLY EMPLOYEE, YOU-LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING: - Kelly-sponsored Affordable Care Act health care coverage available to eligible employees - Group insurance options* - Service bonus plan - Holiday pay plan - Weekly electronic pay options - Online training campus that provides more than 3,000 free courses to help improve and develop skills - Exclusive online employee community - Employee assistance program available at no cost - Corporate discounts - Transportation Spending Accounts - Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services Why Kelly? At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100-companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visitkellyservices.comand connect with us onFacebook,LinkedInandTwitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce.Equal Employment Opportunity is The Law. Why Kelly ? At Kelly Services , we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Keywords: Kelly Services, Austin , Bilingual Contact Center Customer Service Inbound I, Hospitality & Tourism , Austin, Texas

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