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Customer Service Representative II

Company: Allergan
Location: Austin
Posted on: January 16, 2019

Job Description:

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model - Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceutical, device, biologic, surgical and regenerative medicine products for patients around the world. Allergan markets a portfolio of leading brands and best-in-class products for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology and anti-infective therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives every day. Allergan is a company that will inspire you to aim high with your ambition. Where you can build bridges all over the world. Where you can power ideas that drive change. And where you will act fast and drive results for customers and patients. Power your future & join our bold team. Position Overview Facial: Facial receives calls from doctor offices, nurses, internal Sales personal, and administrative personnel to place orders for facial aesthetics (BOTOX/Juvederm/Etc) Customer Service Representatives (CSRs) serve as first-line representatives responsible for handling inbound/outbound call inquiries (80-100 calls/day), processing transactions, and act as subject matter experts as needed. Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping. Under general supervision, Customer Service Representatives process customer requests in a timely, accurate and professional manner. CSRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. Main Areas of Responsibilities Handle 80-100 calls/day regarding: Product orders; order status; product returns; returns for credit; delivery status Partner with Allergan Sales Representatives and clients to provide exceptional customer service within designated Service Levels to complete order transactions and other informational call follow up Provide excellent customer service while acting in a professional and courteous manner at all times Requirements The following listed requirements need to be met at a minimum level to be considered for the job: 5-7 years of Customer Service experience Leadership experience Experience working with Microsoft Office Suite Attention to detail Multi-tasking ability Associate Degree OR High School Diploma and equivalent relevant experience. Preferred Skills/Qualification The below skills are attributes that may not be mandatory, but are definitely desired in the ideal candidate. SAP or other ERP experience Medical Device or Pharmaceutical Strongly preferred Bachelor's Degree Education Associate Degree OR High School Diploma and equivalent relevant experience.

Keywords: Allergan, Austin , Customer Service Representative II, Hospitality & Tourism , Austin, Texas

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